Production Coordinator Project Manager
Resume:
PAIGE HUBBARD
- UNDERWRITING – LIFE AND DISABILITY -
CONTACT
PHONE
adtysn@r.postjobfree.com
adtysn@r.postjobfree.com
HOME ADDRESS
*** ******** **. *********, ** 75407
PROFILE
Dedicated insurance professional with a history of working in various industry rolls including project and account management, medical underwriting, and production and procedural analytics. Skilled in analysis, process improvement, relationship and account management including implantation of new business acquisitions, quality, and large project management. Extremely detailed oriented with 5+ years of life and disability underwriting experience, risk assessment, and reporting detailed analytics of day to day as well as projected business insights and trends.
SKILLS
STRATEGIC & EFFICIENT
GROUP BENEFITS
HIGH ACHIEVER
QUICK & ADAPTIVE LEARNER
TEAM FOCUSED
DETAIL ORIENTED
MEDICAL TERMINOLOGY AND CODING
EXPERIENCE
Amwins Group Benefits LLC
Underwriter – Life / Disability / Office Liability
2018 – Current
Review all incoming applications for eligibility; order all carrier required medical requirements for each policy type, group, or other variables from different vendors, reviewed received requirements and decide on risk and liability for the company and carrier with life policies maxing $4M and disability / office liability $20,000/monthly. Extreme attention to detail to expedite underwriting process, safely manage and review highly sensitive, tedious medical information, and guarantee the correct decision was made with the appropriate premium schedule.
Responsible for developing highly detailed procedural documentation and processes for training modules for interdepartmental understanding of underwriting process, requirements, and decisions in addition to rate impact.
Submit monthly reporting for billing, production analytics, quality review and implantation of efficient process improvements and desk level processes and procedures for administration as well as training internal quality auditors on what requires extra attention to detail, application, approvals etc.
Subject Matter Expert leading a collaborative business remediation project following unforeseen impact on service level agreements and quality following organizational restructure, as well as create master matrix documents to improve timeliness of policy issuance and reduce administrative errors
Account & Project Manager & Production Coordinator
2018-Present
Key responsibility to manage relationships with existing clients, new clients, and internal employees administering business for clients.
Receiving RFP from brokers, review current incumbent proposals and in-force coverages, new coverage requests, claim history, and census information to distribute to multiple carriers on multiple ancillary lines include life, AD&D, dental, vision, short- and long-term disability, hospital indemnity, critical illness, hearing, and legal.
Maintain close relationships and direct and timely dialogue with brokers and carriers to receive proposals, request additional information or revisions prior to composing an executive summary for broker presentation which details each carrier’s product and policy provisions, rate structures and guarantees which include a highly detailed financial review against incumbent, renewal, and all proposals received in a manner which is easily understood and presentable to group on what will best fit their employee needs.
Collaborate with departments across all Amwins offices and external clients to develop initiatives to improve work force efforts department wide; ensuring premiums and fees were correct, current, and applied correctly; workflow procedures and management of work distribution.
Leading member in first implementation in 10+ years at Amwins; responsible for developing proof of concept, statement of work, processes, and service level agreements by collaborating with internal and external teams to ensure clean and effective transition. Developed internal processes and procedures for new groups and revised existing procedural documentation to be up to date with industry standards, carrier requirements, and HIPAA and SSAE compliance. Responsible for managing all team collaborations to ensure all deadlines and deliverables were complete and correct
Developed reporting templates while working closely with our operations department to produce meaningful data and quality improvement.
Designed and mapped out training modules for each department, while also reviewing and auditing output to provide coaching for any deficiencies and opportunities to aid in professional growth, development, quality, and efficiency.
Build, update, and distribute reporting analytics to department managers and external carriers to reflect productivity, volume, and maintaining service level agreements.
CDLC LLC
Manager
2014-2018
Manage and create schedules for all employees, supervise, edit, and submit timecards weekly, process payroll weekly through QuickBooks, submit monthly, quarterly, and annual tax payments; manage all invoices – incoming and outgoing – from various vendors. Respond to and resolve all customer concerns
Supervise and delegate all production to appropriate employee and assist in all operations
EDUCATION
BAYLOR UNIVERSITY
2010 - 2014
BBA – Business Administration
ACADEMY of LIFE UNDERWRITING
2022 – Current
ALU 101
EKG Interp
REFERENCES
Available on request
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