Call Center Service Representative
Resume:
R Ronald J. Tomei
Cathedral City, Ca.
adtyr9@r.postjobfree.com
Professional call center customer service:
Representative committed to providing courteous, prompt, detailed and accurate support. experience managing outbound and inbound calls and handling issues with patience and tact.
Steward and Porter qualifications:
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet work requirements.
Work
Experience
Remote call center customer service representative 10/2021 to 11/2022
CVS/AETNA
Remote
Helped large volume of members every day with positive attitude and focus on member satisfaction.
Adhered to company policies and scripts to consistently achieve quality standards. Documented in detail calls using CRM and Sales Force database. Educated members on current promotions or services, upgrades or new offerings. Senior Steward
10/2019 to 09/2021
L’Horizon hotel/S.O.P.A dining
Palm Springs, Ca.
Stepped into additional roles during busy times to boost coverage of important stations.
Strictly followed sanitation procedures and requirements. Assured Chef and line cooks were supplied with needed equipment. Organized all needed equipment for daily access.
Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
accepted opportunities to learn new skills and cross train. Stewarding Supervisor
06/2021 to 09/2021
Over the Rainbow Bakery
Palm Springs, Ca.
Assured chef and baker were supplied with needed and sanitized equipment. Adhered to all sanitation requirements.
Removed garbage and refuse, mopping and sweeping of floors. Insurance and Membership manager
09/1995 to 05/2017
Automobile club of Southern Ca.
Palm Springs, Ca.
Trained sales agents on policies and procedures according to state and company guidelines.
Monitored call center agents.
Followed up on past due premiums and made collection calls. Skills Call Center - 1 year
Customer Service - 10+ years
Steward/Porter - 6 years
Education Northwestern University
Bachelor’s
Marketing-Sales
Evanston, Il.
10/1965 to 06/1969
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