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Service Representative Administrative Assistant

Location:
Norwood, PA
Posted:
December 09, 2022

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Resume:

LYNNE F. WEINTRAUB

Norwood, PA ***** adtyqv@r.postjobfree.com 484-***-****

Administrative Professional

Administrative Professional with strong project coordination and communication skills. Known for organizational skills and attention to detail. Proficient in use of MS Office products including Word, Excel, Outlook, Publisher and PowerPoint. Experience in using animation, graphics and clip art.

Professional Experience

INTELLIS 03/2021-Present

Medical Abstractor, Work from Home

Copy medical records from an established data system to a newly updated system.

EDWARD JONES 03/2021-Present

On Call BOA, Wilmington, DE

Trained in Wilmington, DE Sponsor Branch #09484 of FA Mark Quinn between March 2 and May 14 and have supported their coverage needs whenever asked.

Worked in Springfield Branch 96743 for six days, July 26-August 2, with Corey Cahill covering for Carla R Nelson-King.

Working in Wilmington, DE Branch #62607 for FA Corey Cohee covering for BOA Elise Cronin from September 20, 2021 until office closed in January 2022.

Covered for Malinda Mahoney in Media, PA Branch #06747 of FA Andy Hunt in January and August 2022.

Covered for Chris Hammond in Chadds Ford, PA Branch #22943 of Dave Rakow in March, May, August and September 2022.

LEE HECHT HARRISON 09/2003-09/2019

Associate Business Manager, Wilmington, DE (01/2008-09/2019)

Maintained proactive approach in assisting clients and staff. Placed client and staff needs for assistance first by either correcting problem or creating Help Desk ticket. Proactively supported colleagues and associates with Orbit questions. Contributed to Quality ratings as office administrative support. Provided support for scheduling field assignments in Northeast Region. Proactively supported SVP, DPS and Managing Consultant as needed. Activated candidate programs, assigned to consultants and submitted billing for individual programs. Scheduled appointments and shared observations about candidates’ special needs with assigned consultant. Approved office related invoices submitted for payment through Catalyst system. Created and emailed URLs for MBTI and iStartStrong assessments for candidates. Oversaw office efficiency, telephones, computer, order supplies and marketing materials. Created WebEx sessions via Cisco Webex and West's Unified Communications Services. Approved field consultant bi-weekly timecard entries in ADP system.

Coordinated notifications and external workshops. Established and maintained rapport with CAs and Global Project Services. Scheduled consultants for O&Es and Milestones workshops using consultants’ quality and delivery location to provide best and most economical delivery. Ordered or prepared workshop materials. Completed Orbit referrals; submitted billing and entered names of new candidates who met with a consultant during O&Es or attended workshops. Entered workshop evaluations into system.

Successfully scheduled field assignments for consultants in Delaware, Philadelphia area, New Jersey and New York in addition to office responsibilities in 2016 and 2017.

Collaborated with other administrative professionals to ensure proper coverage for all offices in Northeast Region. Provided prompt and accurate turnaround time. Assisted candidates with resume formatting.

Created and documented process for creating MBTI and iStartStrong assessment URLs for candidates and purchasing assessments through SkillsOne website.

Submitted billing through Simon billing system for PA/DE and acted as back-up to NJ Simon biller ensuring timely and accurate billing within activation month.

Chosen as one of two NJ DelVal Region representatives to be an Orbit Champion in 2012. Trained in Orlando, FL for three days and acted as region liaison as part of Orbit team for all launch issues experienced throughout US. Created step-by-step training documentation for region.

In October 2010 coordinated move to third location.

Supported New Jersey with processing billing and scheduling field assignments when Associate Business Manager was out on extended sick leave in 2008.

Liaison for all Capital One CDC issues. Assigned candidates to consultants, activated, billed, and completed referrals following candidates’ last day of work. Contacted to initiate outplacement services and assigned to requested office. Scheduled initial consultant meeting if Wilmington.

Administrative Assistant, Berwyn, PA and Wilmington, DE (09/2003-12/2007)

Maintained proactive approach in assisting clients and staff. Assisted Regional Business Manager with follow-up of daily office activities. Contributed to Quality ratings as administrative support in the office. Provided support for O&Es and dedicated workshops. Oversaw office efficiency, telephones, computer, ordered supplies and marketing materials. Assigned candidates to consultant, updated CMS system with all pertinent candidate information. Typed and formatted candidate resumes.

Established the Wilmington Office providing a smooth opening. In May 2006 coordinated move to second location.

Created Office Policies and Procedures Manual with detailed step-by-step guide training tool for office administrative assistants in each PA and DE office and guideline to assist temporary help how to access office information.

Published monthly newsletter with weekly addendums providing candidates information about available positions. This was a precursor to Yahoo Group and Ella.

Completed training and achieved Simon Billing Specialist/CMS certification allowing timely billing in Philadelphia area offices.

Worked with Regional Business Manager to track time-off schedules for office coverage.

Successfully scheduled field assignments for consultants in Delaware and Philadelphia area from 2004 through 2007. Acted as point person assigning PA admins resumes to be typed and returned them to trainers.

PHILADELPHIA GAS WORKS, Philadelphia, PA

Data & Budget Analyst

Supervisor & Analyst

Customer Service Representative

Customer Accounting Clerk

Mail Receipts Clerk

Education

Coursework, Widener University, Chester, PA

Diploma, Archbishop Prendergast High School, Drexel Hill, PA

Professional Development

Orbit Champion Training

Skillpath Seminar for Administrative Professionals Conference

Technical Skills

Microsoft Office 365: Word, Excel, Publisher, PowerPoint and Outlook

Orbit Champion

PC and MAC computers; laser and ink jet printers; copier, scanner

Concur Expense Management System-

Catalyst Vendor Self Service System-Invoice Approval

Awards

U.S. LHH President’s Award for Exceptional Performance in an Operations/Administrative Role, 2012



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