Feb. **** - June ****

Trina A. Allen

**** *********** ***. ***** ***** Twp, Mi. 48439

810-***-**** • adtynr@r.postjobfree.com

20+ years of successful customer service

experience. Proven strengths in account

maintenance, problem-solving and organizational

skills.

To obtain a position that will enable me to use my 20 + years of customer service experience in call center and face to face setting. Along with a positive attitude which enables me to work well with others as a team. Customer Service Representatives are the first point of contact for a company having compassion and understanding and integrity are very key points in having successful rewarding career.

EMPLOYMENT

• GM, Flint Material Driver & Sequencing

General Motors, FLINT METAL CENTER & FLINT ASSEMBLY Material Team Members work hard and as a team to issue material demands are fulfilled to ensure production goals are met. Completed required training to operate industrial heavy equipment. Obtained the required OSHA training and permit/license to operate industrial equipment with in the assembly plant. I operated fork trucks and tuggers to load, unload elevators and stock with in the very busy assembly plant safely. Visually checked all parts for any quality defects, and notified management/team leader with any defects.

Sequence parts in the order as they expire, worked in a fast place manner to keep from shutting the line down.

Worked with a positive attitude, learning new jobs as needed based on manpower.

Team operator with in the Metal Center, checking for part defect as they were coming off the press. Stopped the press in-the event I detected any defect in the steel/part coming directly from the press. Operated a hoist, to rack heavy part that couldn’t be racked for shipping by hand. Work very closely and directly with the machine operator, and other team operators working together as a team to ensure safety and to produce the best parts to be sent to the assembly plants. Generated and tracked shipping labels for each rack sent to the customer or assembly plant/s. Passed the required machine lock out training in the event the press was down and needed repairs that didn’t require a dye maker or machine repairman. Called for June 2015 - Dec. 2015

June 2011 – June 2015

supervision, quality, maintenance, via plant Andon system, with effective and fast response time. Every day used required PPE, ear plugs, kevlar sleeves, gloves and safety glasses.

Member of UAW 659 then went to UAW local 598.

INSURANCE SPECIALIST/MEDICAL ASSISTANT

IINN PAIN MGMT

Verify Patient Insurance coverage

Via Health Plus, Web Denis, Csnap, Mclaren

Health Advantage, Molina, BCN

all Health Insurance Providers

Request Referral/Authorization

Contact Primary Physicans for Referral/Authorization Requests. Update our Physician credentials with Insurance Companies to insure timely payment, and the most correct physician information. Verify insurance payments/denials per EOB

IINN Neurosurgeon Clinic ( Promotion with the Company ) Insight Institute of Neurosurgery and Neuroscience 08/2015 - 12/2015

Dr. Shah's Medical Assistant-

Audit patients charts.

Confirm patients appointments

Schedule follow up appointments, Post Operative visits, Hospital follow up appointments.

Enter Dr's recommendation, follow appointment .

Utilize E-Clinical for patient records/electronic medical records. CUSTOMER SERVICE- Call Center

CLIENT FINANCIAL SERVICES OF MID-MICHIGAN

Busy in coming call center. Provide patient support by effectively solving and correcting their billing errors to ensure timely filing with patients insurance. Update replace and or correct patient insurance to ensure timely claim filing. Maintain billing accounts; received in coming calls from Doctors offices, insurance companies, patients, responsible parties regarding current or past due accounts. Verified patients demographics and person information in accordance with HIPPA requirements. Explain where copays /deductibles have been applied. Explained why the insurance company left a patient responsible balance. Enter electronic medical records and check for patients demographical errors or updates. Very fast pace work environment while multi-tasking utilizing companies system and the clients computer program while efficient and effectively using dual monitors.

Maintain a professional demeanor even when calls get escalated and the patient becomes upset.

Taking detailed notes on each account to ensure one call resolution. Jun 1992 - May 1996

Randall Cummings: State Farm owner/agent

810-***-****

Employee from 2002-2005

Administration assistance/ sales / customer service/office management. Education

FLINT SOUTHWESTERN ACADEMY, FLINT, MI

Highschool Grad

DIPLOMA

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