Service Representative Customer
Resume:
Nikeisha Morell
A hard working Certified Nurse Assistant and growth in customer service for years
Harrisburg, PA 17104
****************@*****.***
I'm responsible to responding to customer patients family and work members. Authorized to work in the US for any employer
Work Experience
Cerified Nursing Assistant
The Gardens at West Shore - Lemoyne, PA
January 2019 to November 2021
Provided preventative care to residents to manage skin related conditions such as pressure ulcers built long term lasting professional relationships with resident,families,and team members . monitor patients stability by checking vital signs,weight,and recoding intake information Customer Service Representative
Medstaffers - Harrisburg, PA
May 2016 to March 2017
advised customers of necessary actions and strategies for debt repayment, answering customers questions regarding problems with their accounts . Arrange for debt repayment or establish repayment schedules .
call center / housekeeping
JFC Staffing Companies - Lemoyne, PA
April 2015 to July 2016
answering incoming calls,greeting callers,providing information,transferring calls or taking messages as necessary . answering questions about clients,businesses,using reference files. Housekeeper
Comfort inn - Harrisburg, PA
March 2013 to September 2015
• cleaning
• advising housekeeper staff room have been vacated and ready for Education
High school
Hbg pa
Skills
• Senior Care
• Medication Administration
• Patient Care
• Memory Care
• Dispatching
• Data collection
• Nursing
• Caregiving
• Laundry
• Home Care
• Residential Cleaning
• Meal Preparation
• Dementia Care
• Alzheimer's Care
• Hospital Experience
• Vital Signs
• Commercial Cleaning
• Childcare
• Cooking
Certifications and Licenses
Certified Nursing Assistant (CNA)
Drivers License
Home Health Aide
A valid HHA or CNA certification.
CPR Certification
Assessments
Customer service — Familiar
October 2020
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Proficient
November 2020
Responding to customer situations with sensitivity Full results: Proficient
Home health aide skills — Familiar
September 2021
Providing care to patients in a home setting
Full results: Familiar
Scheduling — Completed
April 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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