Customer Service Property Manager

NC

OBJECTIVE

Goal driven individual with over * years of management experience with a proven track record in profit and sales.

My dream with each task is to exceed current goals while creating new goals in a safe and enthusiastic environment for the team’s success.

SKILLS

Communication Skills.

Attention to Detail.

Problem Solving.

Collaboration & Teamwork.

Interpersonal Skills.

Works Well Under Pressure.

Time Management.

Creative Thinking.

NICHOLE CHAPMAN

MANAGEMENT HOSPITALITY

EXPERIENCE

TRAVELING STORE LEADER • DODGES CHICKEN STORE • AUGUST 2016 – PRESENT

ENSURING INCOMING STAFF COMPLIES WITH COMPANY POLICY

TRAINING STAFF TO FOLLOW RESTAURANT PROCEDURES

MAINTAINING SAFETY AND FOOD QUALITY STANDARDS

KEEPING CUSTOMERS HAPPY AND HANDLING COMPLAINTS

ORGANIZING SCHEDULES

KEEPING TRACK OF EMPLOYEES’ HOURS

RECORDING PAYROLL DATA

ORDERING FOOD, LINENS, GLOVES AND OTHER SUPPLIES WHILE STAYING WITHIN BUDGET LIMITATIONS

SUPERVISING DAILY SHIFT OPERATIONS

ENSURING ALL END OF DAY CASH OUTS ARE CORRECTLY COMPLETED

COORDINATING DAILY FRONT- AND BACK-OF-HOUSE OPERATIONS

CONTROLLING OPERATIONAL COSTS AND IDENTIFYING WAYS TO CUT WASTE

APPRAISING STAFF PERFORMANCE

INTERVIEWING/RECRUITING NEW EMPLOYEES

INTERACTING WITH GUESTS TO GET FEEDBACK ON PRODUCT QUALITY AND SERVICE LEVELS

PROPERTY MANAGER • MS DEPARTMENT OF CORRECTIONS• MARCH 2014 – AUGUST 2016

SUPERVISE PROPERTY DISPURSTMENTS TO INTAKES AND CURRENT INMATES

SET AND OVERSSEN BUDGETS FOR PROPERTY DEPARTMENT

CONDUCTED DAILY INVENTORY (HYGIENE PRODUCTS, CLOTHING, AND SHEETS)

OVERSEEN FACILITY DAILY CLEANING

CUSTOMER SERVICE REPRESENATIVE• MICROSOFT• JANUARY 2011- FEBRUARY 2014

LEAD FOR A TEAM OF 15+

TRAINING OF ALL NEW HIRES

TAKING ALL IN BOUND CALLS ASSISTING CUSTOMERS WITH BILLING AND HARDWARE ISSUES.

OWNER/STYLIST• HEADQUARTERS SALON • 2009-2015

IN CHARGE OF BRANDING MY BUSINESS

MARKETING

MONTHLY BUDGET SHEETS AND SECURING FIANANCES.

SCHEDULED CLIENTELE AND ALL BUSINESS AFFAIRS

INVENTORY/PRODUCT RESTOCKING

EDUCATION

GED•05/2000• TN COLLEGE OF APPLIED TECHNOLOGY

General Education

NO DEGREE • 2013-2015 • BETHEL UNIVERSITY

Studied in Organization Business Management

VOLUNTEER EXPERIENCE OR LEADERSHIP

Since 2016 I have overseen and coordinated bake sales for St. Jude donations. Raising over 10K in donations as a team each year for this amazing organization.

*Serve Safe Certified and licensed cosmetologist

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