Entry Representative Customer Service
Resume:
Tina Hill
************@*****.***
Summary:
•I am a detail oriented professional with extensive experience in the Customer Service industry.
•Processed withdrawals, loans, and loan repayment deferrals in accordance with the CARES ACT.
•Process patient prescription orders in a timely manner while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers
•Provide assistance to members attempting first time logon or that have been locked out of their accounts.
•Received calls from customers when they were notified their debit card has been or could be compromised
•Provided personalized service to customers calling in regards to HSA, FSA, HRA accounts
Education:
Rio Salado Community College
• Credit card services, Time management, accounting principles, excel
Maricopa Skill center • Vocational Skills Training
Licenses :
Arizona Insurance (Accident and Health or Sickness)
Experience:
Talentburst
Client Relationship Specialist
Feb,2022 – Nov, 2022
Answering and assisting investors with their questions about financial products and services.
As a technical subject matter expert I use virtual technology to develop relationships with clients and understand their unique investment to position the appropriate solutions or actions.
Quality Staffing of America
Customer service/Refill Representative
Sept 2021 – Nov 2021
•Processing monthly patient refill requests and ensuring all documentation is accurate before shipping orders.
•Answered incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy
Collabera Health Benefit Solutions Specialist Oct 2019 – June 2020
•Provide insight to the Retirement Operations of Bank of America Merrill Lynch with emphasis on retirement type products and services
•Strong customer service, interpersonal and decision making skills
•Excellent verbal and written communication skills
•Possesses the ability to maintain the strictest confidentiality of company and customer information.
•Ability to effectively multi-task
•Excellent organizational skills with attention to detail
•Ability to work with a diverse work force and customer base
•Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.
Data Link Aug 2018 – Mar 2019 Benefits Verification Specialist
•Verify insurance coverage for both new and existing patients.
•Process patient prescription orders in a timely manner while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.
•Utilizing an understanding of insurance carriers and concepts including drug cards, major medical benefits, and per diem coverage as well as knowledge of government and patient assistance programs.
Tailored Management Jan 2018 – Apr 2018 Customer Service Representative
•Received calls from customers when they were notified their credit or debit card has been or could be compromised
•Followed verification process to identify caller as the primary card holder.
•Reviewed transactions to insure that authorizations were initiated by primary user.
•Removed restrictions and placed blocks as needed.
•Took inbound calls from merchants providing check verification.
•Provide assistance to members attempting first time logon to their credit union’s updated website • Advised of information needed to reset password, reset password for them when necessary
•Walked them through the logon and password reset process when needed.
RemX Oct 2015 – Jun 2016 Customer Service Representative
• Provide customer service assistance to various clients including but not limited to phones both in bound and out bound, data entry, filing and other office duties.
Teletech Apr 2014 – Feb 2015 Safety and Security Agent
•Receive inbound calls placed by customer pushing a button from inside their car.
•Provided assistance with locating points of interest for GPS directions and turn by turn navigation.
•Scheduled service appointments with dealers.
•Advised of other services available upgrading when needed.
Connextions Jul 2013 – Jan 2014 Customer Service Representative
•Received inbound calls from United Healthcare members
•Advised current members of benefits available to them
•Provided assistance with locating and selecting primary care providers
•Answered general questions in regards to the plan and coverage
Macy’s Credit Customer Service Nov 2009 – Nov 2012 Collections / Skip Trace Specialist
Placed and received calls regarding past due accounts. Processing monthly patient refill requests and ensuring all documentation is accurate before shipping orders. Answered incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
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•Advised customers of their account status.
•Processed payments or negotiated payment arrangements as needed.
•Reviewed other sources internal and external to locate customer if contact information on account was no longer valid
Sears Jan 2006 – Apr 2008 Delivery Specialist
•Assisted Delivery Warehouses, Delivery Drivers, and Retail Stores to ensure merchandise was received by the customer on time, in proper condition and working order.
•Negotiated with customers to reach a fair conclusion, if for any reason the merchandise was not received as expected
Dara II Inc. Sep 2003 – Apr 2008 Childcare Worker
•Provided around the clock care for children, ranging in age from infant to17years old in a group home setting.
•Performed or supervised all daily house hold activities including but not limited to:
•Changing bed linens doing laundry and cleaning living quarters.
•Prepared and served meals.
•Assisted children with daily grooming.
•Provided entertainment through games and other activates.
•Assisted with homework assignments and school projects when needed.
•Transported children to and from outings, school, doctor and dentist appointments.
Bright Ideas Charter School Nov 2004 – Aug 2005 Teachers Assistant
•Assisted teacher and students with daily activities: making copies, supervising outside play, constructing centers for free time
•Instructed and maintained order of class in the event of teachers absents.
•Transported children to and from school as well as any field trips.
Associated Staffing Services Oct 2002 – Mar 2003 Customer Service / Data entry Representative
•Received and input selected stocks and investments purchased via computer.
•Located names of investments on company intranet.
•Used phone and fax to communicate with customer if needed.
Chase Card Member Services Dec 2000 – Mar 2002 Customer Service / Sales Representative
•Provided personalized service to customers calling in regards to credit card accounts
•Informed them of balance, new purchases, and any recent changes to account
•Issued replacement cards upon customers request when needed
•Advised of new products and services available for trial or purchase
Contact this candidate