Post Job Free

Resume

Sign in

Sales Associate Document Control

Location:
Calgary, AB, Canada
Posted:
December 09, 2022

Contact this candidate

Resume:

CHERYL-ANN SHURVELL, M.Sc. (Food Science)

** ********* *** ** *******, Alberta, T3H 0A7 Mobile: 403-***-**** adtymo@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Accomplished Leader who possesses strong management skills, working effectively in a team environment to achieve corporate targets. A strong individual who delegates tasks through results-oriented problem solving and communication capabilities. Possesses excellent data analysis skills; trains and delivers presentations to individuals, clients, and industry groups; builds and maintains customer relations. Recognized for achievements in the following areas:

• Proven leader, team builder and project coordinator

• Committed to high quality products while maximizing efficiencies

• Strong budgeting and expense control skills

• Monitored production, sales, customer needs, and day-to-day operations

• Strong quality assurance/control skills

PROFESSIONAL EXPERIENCE

314 Pure Cannabis Inc. 2021-2022

Responsible for the approval and quality of cannabis from seed to sale. Senior Quality Assurance Manager/QAP – Crossfield (2021-2022)

• Managed the site’s Quality Assurance Department and led in the development and review of the Standard Operating Procedures

(SOPs) & Quality Management System (i.e., deviations, CAPAs, change controls, etc.).

• Ensure GPP compliance under the Cannabis Act/Regulations, and GMP compliance under the EU-GMP.

• Knowledgeable in Elevated Signals software (ERP) and Isolocity software (QMS).

• Assist in improving overall processes to maximize efficiency, effectiveness, and product quality to meet Company’s goals.

• Reviewed and released packaging material and final labels for sale as per the Cannabis Packaging and Labelling Guide.

• Oversee the pest control program and ensure pest control procedures are authorized under the Pest Control Products Act/Cannabis Act.

• Maintained current knowledge of best practices for the provisions of the Cannabis Act and Cannabis Regulations that apply to the licence holder.

• Collaborate with accounting, CRA, and wholesale customers on required reports.

• Ensure record-keeping methods for sanitation, maintenance, grow, and production were documented on a timely basis.

• Conducted testing on each lot/batch of cannabis prior to release for sale; ensure testing was conducted using validated methods from an approved Health Canada laboratory, investigating deviations and out-of-spec results.

• Investigated complaints (i.e., retail, government) regarding quality of cannabis production and ensured immediate corrective action when necessary; take corrective and preventative measures.

• Experience in EU-GMP, Health Canada and sales audits; prepared staff for EU-GMP and Health Canada audits.

• Reviewed analysis reports and production data to identify trends and recommend updates or changes to quality standards and production procedures.

• Assisted in the development of new products for sale (i.e., Kief pre-rolls, infused pre-rolls, BeachBalls).

• Advised areas where Quality Control stations would enhance the overall quality of the raw and finished products.

• Performed vendor/supplier evaluation audits to ensure quality qualifications met Company’s expectations.

• Worked with sales team to enlist new products (Product Calls) for various government boards (i.e., OCS, AB).

• Assisted in Business to Business (B2B) transactions for various products.

• Created and revised Preventative Control Plan (PCP) for every extract product as per Cannabis Regulations.

• Tested flower, milled, and extract products using a GemmaCert instrument during R&D procedures.

• Assisted in obtaining R&D licence and oversaw testing of various products at site.

• Assisted in reviewing and obtaining raw cannabis products with Senior Management.

• Released final product prior to shipment to various government boards.

• Involved in the Return to Vendor (RTV) from various government boards.

• Reviewed batch records and documents as completed on a daily basis. Choice Growers Cannabis Inc. 2019-2021

Directly responsible for the approval and quality of cannabis throughout the seed to sale. Senior Quality Assurance Manager/QAP – Strathmore (2019-2021)

• Maintain the Quality Assurance System by completing all necessary and required quality compliance documents (i.e., SOPs, WI, deviations (planned and unplanned), CAPAs, etc.).

• Knowledgeable in Ample Organics software (ERP) and C15 (QMS) software.

• Maintain and improve product quality by enforcing quality assurance policies and procedures, and government requirements; investigate customer complaints; assist in developing new product with other members of management.

• Develop and continuously update site-specific quality assurance plans by identifying critical control points and preventative measures; establish monitoring procedures, corrective actions, and verification procedures; seek resolutions to concerns and Page 2 Cheryl-Ann Shurvell adtymo@r.postjobfree.com

problems as they relate to the operation and quality systems.

• Assist in improving overall processes and procedures to maximize efficiency, effectiveness, and product quality.

• Knowledgeable of the Cannabis Regulations as they pertain to adverse reactions and recalls.

• Review packages, warning labels, description labels, and potency labels for final products.

• Pulled random sampling of raw and finished products from each batch as per the Cannabis Regulations.

• Submit samples for testing to an approved Health Canada laboratory. Maintain retained samples, and review and interpret reports.

• Responsible for the final approval, release and rejection of all products deemed for storage and sales.

• Assisted in counting plants in grow rooms, mother room, and products in the secure storage area for monthly inventory updates.

• Develop and maintain record keeping for sanitation, process verification, calibration, etc.

• Ensure all new employees are orientated and trained appropriately and possess sufficient knowledge prior to performing any procedure so that the quality of the product is maintained and compliance with GPP is not at risk.

• Developed and maintain a pest control program according to the Pest Control Products Act and the Cannabis Act.

• Test flower and the ground milled mix for THC and CBD content using a GemmaCert instrument.

• Experience in both cultivation and sales audits from Health Canada. Northside Grow Co. 2017-2019

Accountable for the development, implementation and ongoing monitoring of the quality assurance and control systems. Quality Assurance – Calgary (2017 – 2019)

• Wrote, reviewed, and maintained SOPs.

• Collaborated with other relevant departments such as operations to ensure compliance with Health Canada regulations and guidelines.

• Aid in the development and maintenance of quality systems that meet government regulations to ensure a high-quality product.

• Responsible for ensuring that all production points follow strict QA procedures as a result of SOPs.

• Researched and recommended seed to sale software and QMS software.

• Assisted in website design and content.

• Researched and tendered equipment suppliers.

• Researched and tendered packaging and labelling suppliers that met Health Canada’s regulations. Calea 2015-2017

Managed site-specific aspects of Quality Control for TPN compounding; conducted daily and monthly audits and inspections; developed and implemented plans; record keeping/document control; educated individuals and teams. Quality Control Supervisor – Calgary (2015 – 2017)

• Responsible and accountable for quality control, process adherence, CARs/PARs, and root-cause analysis.

• Investigated quality concerns and non-conformances, implemented corrective actions, and reviewed product on QC hold.

• Maintained compliance with all current industry, ISO 9001:2008 and Corporate Fresenius Kabi standards.

• Adhered to “Patient Safety”, Calea’s Quality Management System, supported policies, procedures, work instructions and QSI.

• Maintained KPI and environmental monitoring databases, initiated change control, and created and revised supplier profiles.

• Worked with Quality Assurance and other department managers to determine process improvements and/or revisions to workflow.

• Developed and implemented QC processes and procedures to be used companywide for the elimination/mitigation of errors.

• Participated in production and process improvement meetings, held regular pharmacy and operation management meetings.

• Maintained calibration and maintenance programs, pest control, training records, and risk management assessments.

• Measured effectiveness of change, provided data analysis and trends, and created monthly quality reports.

• Investigated customer product complaints and communicated resolutions to sales and management teams. Maxxam Analytics 2012-2015

Produced high quality defensible analytical data on time by following applicable SOPs; lead, managed, and developed strong team of analytical professionals; identified and resolved analytical problems and suggest improvements in processes, staff, and equipment resources. Senior Analyst – Calgary (2012-2015)

• Prepared staff for client audits by conducting mock audits.

• Conducted root cause analysis and implemented corrective actions stemmed from internal and external audits.

• Team member in implementing 5S methodology by implementing efficient and effective workspaces.

• Reviewed and revised SOPs, Work Instructions, and forms to meet/exceed regulation standards.

• Trained staff on QA techniques, equipment calibrations and maintenance programs, and quality systems. Continuous Improvement Coordinator and Safety Member – Calgary (2014-2015)

• Coordinated and trained staff on company’s continuous improvement program.

• Initiated change management by supporting individuals through the changes to achieve the required outcomes of the project.

• Ensured safety program met company’s criteria by conducting site safety inspections, submit hazard/near miss reports, and involved in yearly safety drills.

• Attended monthly Joint Health Safety Committee meetings to discuss and resolve safety concerns. Quality Assurance Specialist – Calgary (2012)

• Developed and implemented monthly training schedules for staff and management.

• Educated and trained staff on all aspects of the company’s ISO 17025:2005 QMS.

• Investigated non-conformances, NSCs, CARs to identify areas of improvement in the quality system. Page 3 Cheryl-Ann Shurvell adtymo@r.postjobfree.com

• Reviewed and maintained document control programs in operation and Quality Assurance departments.

• Maintained company’s quality system and training programs by conducting operating procedures, staff, and compliance audits.

• Assisted in requirements of customers and accreditation authorities by ensuring departments were in compliant with all relevant accreditation standards.

• Updated, maintained, and presented monthly quality metrics, scorecards and KPIs. AGAT Laboratories – Manager, Ambient Air 2011-2012 Responsible for all Ambient Air services; assisted in building and expanding on company’s current market share in the industry. Manager, Ambient Air – Calgary (2011-2012)

• Reviewed and revised SOPs and forms to ensure up-to-date procedures were implemented according to Quality Management System.

• Reviewed revenues, expenses, profit and loss statements on a monthly basis to ensure budget goals were met.

• Conduct yearly performance reviews to ensure corporate mission was accomplished.

• Created a team by hiring technical and field staff with strong knowledge and expertise to maintain and grow the business.

• Improved customer relations by attending customer meetings and field sites.

• Provided information and interpretation to external clients to build and improve client relations. Central Testing Labs – Operations Manager 2010

Managed day-to-day operations within the laboratories; hired staff and implemented corporate standards, policies and procedures. Operations Manager – Winnipeg (2010)

• Assisted in the development and implementation of the Quality Management System (ISO 17025:2005) and safety program.

• Developed and trained staff on quality system, methods, techniques and equipment.

• Implemented critical business unit goals and objectives to meet corporate targets.

• Prioritized workloads to accommodate rushes and turnaround time (TAT). Venture Healthcare – Relationship Manager 2008-2009 Managed the relationships between corporate office, customers, and field personnel by being accountable for the daily operations. Relationship Manager – Winnipeg (2008-2009)

• Manage the customer assignment/scheduling process for the assigned region.

• Built, maintained & managed a strong working relationship with all levels in the client organization and field personnel.

• Facilitate and resolve issues identified while field personnel were on assignment in region.

• Maintain and provide weekly and monthly reports on activity within the region to senior management. Vita Health Products 2006-2008

Developed and maintained structure in a fast-paced testing environment. Planned and helped establish yearly budgets, maintained GMP, recruited staff, managed performance goals, and assisted in the quality program. Senior Manager, Laboratory Services – Winnipeg (2006-2008)

• Reviewed and revised SOP and test methods based on QMS (USP, ASTM, BP, ISO 15278:2006, ISO 9001:2000 standards).

• Conducted root cause analysis and implemented corrective actions stemmed from internal and external audits.

• Discussed and resolved quality issues and/or concerns with the VP, Quality and Compliance to increase efficiencies and through-put of the laboratory.

• Reviewed and approved results for product release for packaging, resulting in excellent quality products.

• Involved in internal audits and in the preparation of external audits from FDA, clients, and third-party auditors. Norwest Labs/Bodycote 2003-2006

Created and implemented systems and methodologies; hired staff and implemented corporate standards, policies and procedures; managed site-specific quality program. Planned and set yearly budgets and targets. Laboratory Operations Manager – Winnipeg (2003-2006)

• Mentored staff on a professional level by organizing cross training and administered additional off-site courses and conferences.

• Reviewed and approved food, environmental and cannabis reports based on regulatory requirements (i.e., HC, USP).

• Implemented critical business unit goals and objectives to meet corporate targets.

• Planned and implemented fiscal budgets to meet corporate budget and consistently met expectations.

• Developed and fulfilled products and services to satisfy clients’ needs.

• Attended industry tradeshows and seminars to gain knowledge of industry requirements and customer capabilities by implementing quality process to improve customer relations.

• Expanded microbiology department testing capabilities by expanding the scope of accreditation for food and environmental samples.

• Supported sales associate by attending annual meetings to the top 10 clients.

• Conduct yearly performance and compensation reviews to ensure corporate mission was accomplished.

• Led change management activities with staff, and associated managers required to achieve successful outcomes of the project.

• Increased production efficiencies by purchasing new equipment, adjusting shifts and workflows, and crossed trained staff. Page 4 Cheryl-Ann Shurvell adtymo@r.postjobfree.com

• Reviewed and revised SOPs, forms, policies, and procedures.

• Ensured safety program met company’s criteria by conducting site safety inspections, submit hazard/near miss reports, and involved in yearly safety drills.

Quality Assurance Officer – Winnipeg (2004-2006)

• Conducted internal audits, maintained document control, and performed quarterly proficiency tests to retain national accreditation.

• Conducted root cause analysis and implemented corrective actions stemmed from internal and external audits.

• Updated and maintained monthly quality metrics and KPIs.

• Completed gap analysis with management.

• Educated and trained staff on all aspects of the company’s Quality Management System.

• Revised and implemented calibration and maintenance programs for laboratory instruments and production equipment.

• Provided information an interpretation to external clients to build and improve client relations.

• Validated equipment and laboratory procedures.

CanTest Ltd. 2002-2003

Led in the development of a microbiology lab for provincial accreditation to increase sales revenue.

• Maintained and performed accurate water analysis using presence/absence, membrane filtration, Standard Plate Count (SPC), Quanti- Tray and Multi-Tube Fermentation (MPN) tests based on clients’ requests.

• Prepared, documented, and calibrated all laboratory media, equipment and stock cultures ensuring compliance was followed. Burnbrae Farms Ltd. 2000-2002

Developed a microbiology laboratory and HACCP program to maintain strong presence in the egg industry for Western Canada. Quality Assurance and HACCP Coordinator – Winnipeg (2000-2002)

• Sampled and analyzed batches of raw ingredients and finished egg products to ensure products met company’s standards.

• Completed accurate test reports (i.e., microbiology testing, equipment swabbing, % Brix testing, etc.).

• Issued Certificate of Analysis on finished products in-line with specifications.

• Inspected and removed defects from raw ingredients and products prior to final production.

• Conducted internal audits on production lines and sanitation processes.

• Developed procedures to improve sanitation program to meet and exceed standards.

• Led CFIA auditor during Food Safety audits.

• Set up, tested, and monitored shelf-life studies.

• Promoted and maintained GMP and Food Safety. Participated in risk management planning and implementation of solutions.

• Trained and monitored staff on hygiene, Food Safety, and quality as per company’s standards.

• Investigated customer product complaints and communicated resolutions to sales and management teams.

• Assisted in new product labelling with management in correspondence with CFIA inspector.

• Maintained calibrations and maintenance programs for equipment.

• Built work relationship with CFIA inspectors and Rabi.

• Created and led mock recalls of finished products.

• Set up and maintained internal and external pest control program. Maple Leaf Meats 1995-1997

Maintained microbiology laboratory and QMS to support a strong presence in the beef and pork industries. Microbiologist – Winnipeg (1995-1997)

• Sampled, analyzed, and completed accurate test reports on ingredients, and raw and finish meat samples to ensure standards were met, such as blood, carcasses, bone meal, pig ears, wastewater, and raw and finished products according to company’s protocols.

• Prepared, documented, and maintained all laboratory solutions, equipment, and bacteria cultures used in QC testing.

• Conducted inspections on production lines, employees’ hygiene, and internal audits to maintain company’s standards.

• Promoted and maintained GMP, GLP, and Food Safety.

• Conducted internal audits on production lines and sanitation processes.

• Administered equipment swabbing, air sampling, foot bath tests on every shift.

• Reported results to management including non-compliant results which ended up in a work order stop. Corrective actions were applied prior to work order release.

• Maintained calibrations and maintenance programs for various laboratory instruments.

• Built work relationship with CFIA inspectors.

EDUCATION AND PROFESSIONAL ACHIEVEMENTS

M.Sc., University of Manitoba, 2000

B. Sc., University of Manitoba, 1995

HACCP Certification, University of Manitoba, 1994

Microcomputer Application Diploma (Honours), Red River College, 1999 ISO 9001:2015 Lead Auditor (TPECS), 2017

WHMIS Certificate – in-house training at various employments The Complete Course on How to Supervise People Certificate, 2014



Contact this candidate