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Administrative Assistant Customer Service

Location:
Port Lavaca, TX, 77979
Posted:
December 09, 2022

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Resume:

Dolores Quintanilla

Recruiter Administrative Assistant

Port Lavaca, TX 77979 361-***-****

Authorized to work in the US for any employer

adtymh@r.postjobfree.com

Work Experience

Office Manager

Angel Lucy's Funeral Home - Port Lavaca, TX

November 2020 to Present

•Manage day to day business

•Answer phones

•Work Funeral Services

•Offer Pre-Need Insurance

•Key Holder

Talent Acquisition Specialist

Manpower - Milwaukee, WI

2017 to 2020

•Engage/Contact candidate pool to confirm availability

•Match candidates to open job orders or schedules

•Coordinate order fulfillment flow to ensure timely and compliant starts

•Perform client - specific candidate eligibility/compliance requirements

•Perform onboarding duties of new hires in Direct Office

•Communicate, update and maintain associate assignment changes

•Confirm daily interview, shift associate attendance and associate absenteeism and tardiness

Administrative Assistant

Brand Energy Solutions - Port Lavaca, TX

2016 to 2017

•Maintain office services by organizing office operations and procedures

•Prepared payroll

•Recruit, select, orientate, and train new employees

•Review and submit supply requisitions and submit background checks

•Key Holder

Branch Manager

Midwest Finance - Port Lavaca, TX

2015 to 2016

•Evaluated, authorized, or recommended approval of credit loans and issued checks

•Advised borrowers on financial status and methods of payment

•Rejected loans by explaining deficiencies to applicants and maintained customer confidence by keeping loan information confidential

•Key Holder

Event Specialist Wal-Mart

Sam's Club - Port Lavaca, TX 2012 to 2016

•Engaged consumers in a professional manner creating brand awareness and assisted consumers with product selection

•Increased product sales through event sampling and promotions (may include cooking)

•Assembled, cleaned, set up/breakdown, sanitized, and displayed point of purchase materials on cart• Studied product material to develop product knowledge

Branch Manager

Link Staffing Services - Victoria, TX 2013 to 2015

•Responsible for developing and managing client relationship

•Recruited, selected, interviewed, and hired field staff employees and acted as CSR when required

•Filled client orders with qualified field staff promptly and according to commitment

•Trained, coached and mentored field staff candidates

•Operated in compliance and efficiently with Link Staffing Services software programs

•Assisted in growth and development by expanding client usage through quality staffing and customer service

•Key Holder

Medical Supervisor

Medical Plaza Mobile Surveillance - Port Lavaca, TX

2003 to 2010

•Effectively directed and managed the day-to-day operations of the company

•Networked and negotiated contract work with outside medical facilities

•Trained employees on and implemented all company regulations and policies

•Prepared invoices and maintained office data records

•Maintained accounts receivables, inventory, and purchasing records

•Performed related duties and responsibilities as required

•Pulled DOT trip permits and renewed DOT Registrations

•Key Holder

Education

Associate of Arts in (AA), Health Care Administration

University of Phoenix

Certified Medical Assistant

Victoria College Port Lavaca Branch

Skills

•Recruitment Administrative Support Customer Service Drug Screening Candidate Sourcing Phone

Screening

Onboarding Scheduling Application Screening Reporting Correspondence

•Talent Acquisition

•Purchasing

•Interviewing

•Help Desk

•Performance Management

•Human Resources

•Computer Networking

•Project Management

•Human Resources Management

•Payroll

•PeopleSoft

•Maintenance

•Management

•Office Management

Efficiently operate all office equipment, answer a multi-line telephone, typing, bilingual Spanish), excellent telephone etiquette, organizational skills, time management skills, customer service, and strong attention to detail. Proficient in Microsoft Excel, Word, Outlook, and PowerPoint, Database 1, Opes, Citrix, Direct Office, and the internet.

Languages

• Spanish - Fluent

Assessments

Verbal Communication — Highly Proficient

February 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Filing & Organization — Proficient

November 2020

Arranging and managing information or materials using a set of rules

Full results: Proficient

Customer Focus & Orientation — Expert November 2020

Responding to customer situations with sensitivity

Full results: Expert



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