Laura Murphy

Colorado Springs, CO • +1-719-***-**** • adtyma@r.postjobfree.com

I am currently seeking a Project, Change or Business Manager position that involves the latest technologies and tools to enhance the knowledge that I have already obtained in my career. This included, working in cross-functional environments in the U.S. and abroad. Hands-on experience leading and assisting with Problem, Change and Project Management. Proven leader with ability to coordinate multiple teams, vendors, and client efforts to ensure success and client satisfaction.

Core Competencies

• Project and Change Management

• Process Improvement

• Critical Thinking

• Stakeholder Management

• Team Building

• Leadership and Mentoring

• SDLC and Infrastructure

• Business Analytics

• Cross Functional Integration

Technical Proficiencies

Certified Scrum Master (CSM) re-certification in progress (10/19/22), Windows installations, upgrades, maintenance; JIRA; Primavera; Service Now; ITSM; Smartsheet; Salesforce; Office Suite

Professional Experience

Infinite Outcomes Incorporation, Colorado Springs, CO August 2021-December 2021 Business Process Analyst, Remote CO Office

Infinite Outcomes Inc. is a global provider of engineering support services including:

• MBSE technical training.

• Model Development and Sustainment.

• Technical Translation and Editing.

• Supported innovation by facilitating Systems Engineering processes.

• Developed coursework for Workforce development via virtual classes and maintained documentation and meeting notes for onsite teaching support.

Insight Global, Cisco Bank of America Account March 2019-November 2019 Project and Release Manager, Remote CO Office

Managed the successful end-to-end delivery and completion of networking projects for Cisco’s Bank of America account, as part of the company’s Advanced Services division.

• Executed a successful project lifecycle by assigning and tracking resources, scoping, tracking project budget, procuring equipment, time charging, and invoicing. Used programs such as JIRA, ITSM, Primavera, and Smartsheet.

• Maintained successful communication with the customer and all stakeholders, generated reports on project health, and managed internal calls and meetings with the Cisco project team, as well as external customer calls, through project implementation and completion.

• Identified project issues and collaborated with engineers and stakeholders toward solutions.

• Ensured a successful project implementation and successful completion of invoicing processes and correct project closure procedures.

2

Rimini Street Inc, Las Vegas, NV May 2015-October 2018 Project Support Assistant, Remote CO Office

Provided mission-critical remote-based support to Global Product Delivery development teams as part of a Project Management Organization (PMO).

• Project coordination, planning, and reporting across multiple product lines.

• Required the expertise and skills to detect issues with timelines, resources, and risks.

• Developed the project control systems and applications using Smartsheet, with the Project Manager.

• Executed project planning and kept the project teams current in their progress and timelines.

• Drafted project programs as required by the Project Manager or PMO and executive management.

• Kept records of change for the PMO organization and alerted them of risks or compliance issues.

• Established and enforced standards and best practices.

• Prepared regular reports and dashboards on a weekly or monthly basis.

• Completed the preparation, research, requirements, and reporting of quality initiatives. Hewlett Packard, Colorado Springs, CO January 2001-September 2014 Customer Program/Project Manager III, Bank of America account Outsourced from EDS in August 2005

• Managed and mentored ten project managers on my team to ensure project execution to ensure adherence to budget, schedule, and scope.

• Developed and updated project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

• Led the coordination in preparation, execution, migration of routers and switches to implement required IOS upgrades.

• Established, monitored and tracked project milestones, deliverables and communication plans.

• Developed and managed the Work Breakdown Structure (WBS) for Information Technology projects.

• Prepared project status reports by collecting, analyzing, and summarizing information and trends.

• Directed and coordinated activities of project personnel. EDS Corporation, Colorado Springs, CO

Business Services Analyst Advanced, Change Management Team 2001 to 2005

• Analyst on the Change Management Team (CMT) that manages Change Management Records (CMRs) for the IT data processing environment.

• Focal point for all scheduling which included planning, coordinating and reporting.

• Managed the way IT documents, approves, implements and reports on changes to the mainframe, mid-range, and network platforms. Minimized the number of back-outs, failures or emergency changes caused by ineffective planning or uncontrolled changes to implementation schedules.

• Served as the Change Management Process Subject Matter Expert (SME).

• Required excellent communication skills to work in person and via phone to assist users in documenting the needed information for their changes accurately.

• Provided monthly tracking of CMR statistics.

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