Customer Service Receiving Manager
Resume:
Toriano Graves
South Chesterfield, VA 23834
*************@*****.***
Started my own Restoration Business
in 2021.
Work Experience /
Shipping and Receiving Manager
Sterilite Warehouse / Temp - Sedona - Davenport, IA
December 2019 to January 2020
I checked in and out all of the deliveries as well as the drop / hook. (Meaning the truckers would come
with an empty trailer and drop it off while picking up another trailer that has been loaded.
Logistics Manager
Harbor Freight Tools - South Hill, VA
August 2018 to December 2019
* Oversee warehouse
* Manage and control inventory coming in as well as leaving the store
* Manage all material handling including loading and unloading
* Prepare worker schedules and ensure warehousing and distribution workers follow rules
* Hire, train and evaluate employee's to create a good work environment
* Perform weekly cycle counts of all inventories, making sure that inventory is correct
* Performed excellent customer service to internal peers and other customers
* Stay in communication with Delivery Company to make sure deliveries are on time
Service Writer, Full-time
Theisen's Home Farm Auto - Davenport, IA
March 2017 to December 2017
* Develop Cost estimates
* Logs in computer system what parts are needed, how much time should be allocated to make the
repairs
* Schedules the appropriate technician for the job based on the customer and their repair needs
* Verifying of warranty and service contract coverage
* Inventory daily automotive parts and supplies
* Perform weekly cycle counts of all inventory, making sure that inventory is correct
* Performed excellent customer service to internal peers and other customers
* Up sales customers to what's best suitable to their need of the vehicle
Branch Manager, Full-time
E.J. Welch - Davenport, IA
February 2016 to February 2017
Davenport, IA, Supervisor: Jamie Snyder, Telephone Number 563-***-****
February 2016 - February 2017
* Mange the main Branch while also maintaining the warehouse.
* Prepare and administer an annual sales plan for each period
* Order product, or if in stock, sale products to walk in customers
* Perform a daily operations report on daily credit card, cash and check sales.
* Perform inspections with sales rep once every two weeks
* Put away new products and stage pre-ordered products for cash customers and accounts.
* Make daily deposits and responsible for opening and closing
General Manager, Full-time
Advance Auto Parts - Rock Island, IL
December 2013 to January 2016
* Provide parts and products to commercial and retail, walk-in customers
* Prepare and administer an annual sales plan
* Prepare and administer an annual operating budget for commercial and retail product lines
* Attend managers' meetings, quarterly
* Manage, train and make schedules for 15-20 employees
* Perform physical inventory twice a year to ensure parts are in stock and available to customers
* Conduct meetings with suppliers and commercial accounts to develop strategies for more efficient
operations
* Meet and exceed expectations of sales target for each period
Store Manager
AutoZone, Inc - Rock Island, IL
February 2008 to February 2013
* Supervised a minimum of 10 employees
* Trained employees on cash register management, daily operation, and computer operations as well
as conducted orientation for all newly hired employees in the region
* Increased Gross Profit by 10.8 % of last year by maintaining a high weekly sales average
* Implemented a new tracking system for employee's sales numbers
* Kept a Loss Prevention scorecard of 1.3 % shrink by providing the best inventory management and
cash handling year round
* Maintained weekly and quarterly reports on inventory, Loss Prevention, attendance, sales and cash
management
* Received weekly shipments of stock into sales system
Education
High school or equivalent in Business Management
Richard Bland College - Petersburg, VA
Skills
• Customer service
• Organizational skills
• Sales system
• Operations
• Excel
• Outlook
• Powerpoint
• Microsoft word
• Word
• Leadership skills
• Excellent organizational skills
• Key Holder
• Logistics
• Onsite
Certifications and Licenses
SKILLS AND QUALIFICATIONS
* Received weekly shipments of stock into sales system
* Proficient with Microsoft Word, Outlook (Email), PowerPoint and some Excel software.
* Provided excellent customer service and communication skills.
* Good verbally and written skills.
* Hard and dependable team-player, who takes pride in everything I do.
* Communicates clearly with Management, co-workers and operations counterparts.
* Positive work attitude and leadership skills.
* Excellent organizational skills; along with multi-tasking and working in a fast paced environment on
multiple projects.
* Commitment to a culture of safety and ability to lift up to 50 lbs. or more.
Contact this candidate