Customer Service Crew Member
Resume:
JOSE A. RIVERA M.B.A
Spring Hill, FL. 34608
adtylc@r.postjobfree.com
EDUCATION
MASTER’S DEGREE M.B.A GLOBAL MANAGEMENT - UNIVERSITY OF PHOENIX - 2013. BACHELOR’S DEGREE BUSINESS ADMINISTRATION - UNIVERSITY ADVENTIST OF THE ANTILLEAN - 2011. DOCTORATE PROGRAM EDUCATION - LIBERTY UNIVERSITY - 21 CREDITS PROFESSIONAL SUMMARY
Proven ability to effectively communicate, structure, and advise workplace requirements and orchestrate correspondence strategy that aligns with an organization’s efficiency. Maintaining the ability to implement strategic direction for the achievement of key initiatives to analyze, establish, and negotiate the best approach for policy adherence and follow-through.
• Microsoft Software Proficiency • Customer Service Skills
• Organizational Skills • Time Management Skills
• Navigational Skills
• Administrative Skills
• Policy Compliance and Adherence
• Communication Skills
CUSTOMER SERVICE: Effective leader able to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. PLANNING: Served in multiple roles that required the analysis, organization, and implementation of workplace requirements within the transportation and sales industry. DECISION MAKING: Always demonstrated the ability to evaluate risks and opportunities, making the best and sound decisions to achieve the goals of any workplace. EXPERIENCE
COMMERICIAL TRUCK DRIVER - CDL 11/2021 - 12/2021
Orlando Vital Transportation.
• Operated tractor-trailers and hauled trucks across 15 states, primarily transporting equipment and machinery.
• Planned travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, standards, and guidelines.
• Ensured a timely delivery of all goods while preserving quality and integrity of the freight.
• Inspected the vehicle before and after trips, logging and reporting mechanical problems.
• Detected and eliminated safety hazards before, during and after travel.
• Performed deliveries and established good working relationships with over 50 clients.
• Continuously maintained accurate travel logs and inventory records.
• Effectively communicated with operators and other truck drivers in the fleet to coordinate materials handling and delivery.
• Assisted in the loading/offloading of freight, depending on the needs of the client.
• Maintained logbooks of driving activities to ensure compliance with federal regulations governing rest and work period of operation.
• Performed pre-trip and post-trip inspections of truck, including observing and reporting any safety concerns. CDL DRIVERS COURSE & CONTINUED HIGHER EDUCATION 03/2011 - 11/2021 SALES REPRESENTATIVE 09/2010 - 03/2011
Green Island Solar Hatillo, Puerto Rico.
• Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
• Provided customers with information relating to product availability, substitution options and pricing, as well as solicited prospective customers.
• Demonstrated Solar Panel functionality and explained options and explained the costs associated with purchase.
• Investigated and resolved grievances from existing and prospective customers and forwarded unresolved complaints to designated departments for additional investigation.
• Facilitated the successful implementation of new programs by ensuring a well-defined and efficient sales process were selected and implemented prior to launch.
• Established effective sales process including setting clear call objectives, time, and territory management, and reporting weekly achievements to management.
• Partnered with representatives in respective territories to achieve streamlined sales processes, order accuracy and superior customer service.
• Marketed solar equipment to current and potential clients by managing the sales process through effective communication practices.
• Recruited and trained sales personnel for renewable energy sales including installations, warranty follow- through and customer service.
SUPERVISOR 05/2009 - 09/2010
Acevedo Solar Inc. Mayaguez, Puerto Rico.
• Set up workstations at shopping centers with solar heater exhibitions.
• Maintained effective communication skills by answering potential customers questions regarding the solar heaters.
• Maintained records of potential clients such as contact information and possible estimation specifications regarding their homes compatibility.
• Carefully turned orientations into clients by closing sales at a rate of 3 out of 10 customers.
• Generated a multitude of sales from calling and following up from prospective clients from prior orientations. SALES MANAGER 05/2005 - 08/2010
Aquarius Vacation Club Cabo Rojo, Puerto Rico.
• Coordinated shift schedules and minor tasks regarding payroll and employee management.
• Effectively trained and mentored new onboard personnel on sales and sales related correspondence.
• Worked with clients individually to help identify and meet their needs while staying at Aquarius Vacation Club.
• Helped find available occupancy for families at the resort.
• Initiated and followed up on leads for set market segment.
• Provided administrative support to the Director of Sales and/or the Sales Manager.
• Worked collaboratively with the entire hotel team to make sure all the sales efforts were coordinated and complementary.
• Worked with programs including MS Excel, Word, and PowerPoint.
• Conducted thorough site inspections that highlighted key features and benefits of Aquarius Vacation Club.
• Followed up on leads and close business partners in order to positively impact the clubs revenue.
• Provided oversight of all sales and acted as the Director of Sales when director was absent. SALES REPRESENTITIVE 05/2008 - 04/2010
Acevedo Solar Plumbing Mayaguez, Puerto Rico.
• Prepared customized quotes and answered inquiries regarding water solar heaters.
• Worked closely with existing or promising customers to understand their needs, resulting in a high retention revenue rate.
• Maintained through administrative records of customer information, generalized estimations and client needs and assessments for proper product choice.
• Served as a point of contact for product inquiry successfully explaining the advantages of purchasing the systems to benefit their home and even the environment.
• Exceeded sales targets by exhibiting superb customer service, great communication skills, product knowledge and personable skills.
• Worked closely with other departments to ensure customer satisfaction with purchase, installation and product follow through after the purchase.
• Expressed effective communication skills with senior leadership and clients to ensure the standards and expectations were being met regarding sales and customer service. SALES REPRESENTITIVE 05/2008 - 04/2010
Universal Solar Mayaguez, Puerto Rico.
• Helped sell solar energy systems to residential and commercial customers.
• Communicated with clients to decipher the suitability of each location for solar systems.
• Helped create estimates for costs and savings, and answer any questions that customers had.
• Developed strategic plans for sales areas, demonstrated the use of equipment, memorized information about currently available products, and wrote summaries for customers to keep.
• Maintained continuous communication with prospective clients to follow through with product questions and sale follow-through.
• Maintained accurate records of clients contact information to send to headquarters for further estimation and possible installation coordination.
• Reviewed and signed all contracts to certify delivery and installation. MEDICAL FILE CLERK 06/1995 - 01/1996
Universal Solar Mayaguez, Puerto Rico.
• Performed duties related to the receipt, intake, and indexing of health and administrative information and medical records.
• Helped schedule veterans and patients appointments by locating files and assessing their needs.
• Reviewed and researched numerous and voluminous medical reports from non-VA health care facilities deciding as to which documents are to be scanned, and when necessary, obtain guidance from providers.
• Ensured that all necessary health/administrative information was integrated into the system through PC scanning software.
• Assisted in training clinic staff in scanning key documents created on a concurrent basis (i.e.ER notes, advanced directives, consents, conscious sedation flow-sheets, etc.).
• Memorized medical terminology regarding basic anatomy and physiology, and basic medical record structure.
• Helped resolve issues such as lost records, urgent need for large record pulls for external reviewers and researched purposes, and retrieval of old hard copy reports from multiple volumes of patients' records, etc.
• Complied with HIPPA to ensure the safekeeping of medical records. OPERATIONS REGISTRATION SPECIALIST 06/1986 - 02/1988 Bacardi Inc. Distillers Bayamon, Puerto Rico.
ARTILLERY CANNON CREW MEMBER 02/1980 - 02/1986
United States Army & Army Reserves
CERTIFICATIONS
COMMERCIAL DRIVERS LISCENCE
CLASS A - TDI SANFORD 08/2015
REFERENCES AVAIBLABLE UPON REQUEST
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