Operations Manager

MICHAEL S. HANNAH

** *. **** ** **** **** 321-***-****

Chicago, IL 60616 ************@*****.***

OBJECTIVE

To leverage my diverse professional experiences and use my analytical and management skills in a progressive growing company with career advancement opportunities

QUALIFICATIONS SUMMARY

Communicator; Management Skills; Natural Trainer; Problem Solver; Analyzer; Technology Savvy; People-Oriented; Friendly

EDUCATION

University of Central Florida, Orlando, Florida

Bachelor of Science Hospitality Management May 2004

Professional and Industry Experience

Amazon – Chicago, Illinois

December 2018 – November 2022

Promoted to Manager 9/23/2021

**CPR AED CERTIFIED**

Responsible for the safety of 70 associates in a warehouse setting

Ensure the timely delivery of 500**-***** packages daily to customers.

Engaging associates to ensure the alignment of tasks and goals.

Work with Delivery Service Providers to train drivers on correct processes and procedures.

Run morning meetings to convey information before shift begins.

Leading the dock associates and setting expectations for performance.

Assisting leadership as needed with implementation of new procedures and policies

Human resources - seek to understand conversations and adapts of associates to convey opportunities and evaluations.

Awards :

**MVP Outbound**

Promoted to Driver Trainer 8/1/2020

**CDL CLASS C – Step Van Certification, Train the Trainer Certification**

Promoted to Process Assistant

Badges:

Picking Ninja

Perfect Attendance A+

Peak 2018,2019,2020,2021,2022

Prime Week 2018,2019,2020,

Promoted to Ambassador - 7/1/2019

Scissor Lift Trained

Hazmat Trained

Applications - Route Stager (SSP Pick) / Routing Tools

Lane Captain 05/2019

Tier 1 Associate Blue Badge 04/2019

Oakley Transportation: Winter Haven, Florida

Professional Driver December 2014 – December 2018

Responsible for delivery of food-grade product; communicate and coordinate with a broad spectrum of people including clients, management and staff; train and mentor others; problem solve to resolve customer issues and ensure positive outcomes. Relocated to Chicago location in July 2015.

Uber

Professional Driver December 2016 – December 2018

Responsible for the safety of over 13,000 riders total to their destinations, all while maintaining an acceptance rate of higher than 93% and a rating of 4.95 or higher. I am always in the gold or platinum driver status for great service and stellar attitude.

C.R. England: Salt Lake City, Utah

Professional Driver October 2013 – December 2014

Delivered variety of product including food grade and high cost alcohol loads across the country

CDL Class A licensed driver via Premier Truck Driving School; hazmat and tanker endorsed; 12 month safe driving record; mastered back and parallel parking; city and highway driving

Abbott Communications: Maitland, Florida

Warehouse Worker: June 2013 - October 2013

Packaged marketing supplies for shipping; shrink wrapped pallets for delivery

Worldwide Express: Maitland, Florida

Freight Coordinator August 2013-September 2013

Provided client support; answered client inquiries and provided quotes; tracked freight shipments

The Allen Groupe: Orlando, Florida

Facility Manager/Team Member June 2011 - May 2013

Managed team of seven to ten airplane detailers; built team from two to ten in a year; increased productivity and improved team morale through employee engagement

Achieved supervisor status after six months; set example for other team members for presentation and quality control standards

Daily management included sourcing, hiring, training, facilitating FBI-back ground checks and ensuring safety of employees

Assisted Assistant Manager and FBO Manager with daily reports, aircraft detailing duties and

various ad hoc requests

Core clients included Gulf Stream and Embraer Air; Airplanes serviced included Gulfstream G-650; Embraer Lineage 1000 and Dreamliner

Proficient in conflict resolution and managing Human Resources issues of team

Managed time and labor ensuring accurate hours for all team members and under budget

Marriott International, Inc. – Marriott World Center: Lake Buena Vista, Florida

Hospitality Server April 2010 – June 2011

Greeted and served guests in a gracious and professional manner; held to Marriott food and beverage standards ensuring exceptional quality in presentation and sanitation

Displayed proactive customer focused hospitality through positive interactions with both guests and co-workers

Expedia Local Expert: Orlando, Florida

Concierge January 2009 - September 2009

Served guests selling ticket and packaging; placing dinner reservations, coordinating rental cars, golf and shopping

Earned a leadership position called the masters program; active in Central Florida Concierge Association

Covered for other team members at a number of hotel locations as a fill in when needed

Wyndham Worldwide: Lake Buena Vista, Florida

Bonnet Creek Resort Concierge /Guest Services Representative April 2005 – December 2008

Responsibilities included ensuring guest ticket sales, dinner reservations, rental cars, directions and

other general information were provided in a professional and timely manner

Handled guest requests problem solving issues with housekeeping and maintenance

Trained in M.A.G.I.C. training as part of leadership in Wyndham Worldwide management structure; and F.O.C.U.S Trainer for Wyndham Resorts

Marriott International, Inc.: Lake Buena Vista, Florida

Dining Room Attendant October 2005 – January 2006

Provided direct guest service; trained dining room attendants and assisted servers with maintaining cleanliness in the dining room.

Served as kitchen assistant responsible for food distribution

Walt Disney World - MGM Studios: Lake Buena Vista, Florida

Team Member March 2004 – September 2005

Resolved guest issues in Guest Relations, Parking Services and Kennel

Recognized numerous times for attentiveness to guest needs via Cast Member Recognition Committee and participation in Hurricane Evacuation Committee – Disney - MGM Studios

Problem solved to creatively address guest needs upgrading tickets, assisting with reservations and actively listening to concerns

Directed traffic ensuring guest safety in the parking lot area and cared for guest pets ensuring cleanliness of kennels

Systems Skills

Proficient utilizing Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Access); Trained in Dining Reservation System (DRS), Automated Ticketing System (ATS), FOCUS Property Management System (PMS), some Micros and other global apparatus. Formal education in Pascal Language and Visual Basic Language

Accomplishments and Affiliations

CPR/AED Certified.

Volunteer at Benton House 2019 Gardener for a Food Pantry in Chicago (Starting my own nonprofit)

Volunteered and helped launch Grace Medical Home – 2010

Former H.I.A - Hospitality Industry Association Member

Treasurer Secretary and Chaplain – Tau Kappa Epsilon Fraternity at University of Central Florida

Junior Crew Team / Senior Water Polo Team and all state in soccer– University of Central Florida

Avid swimmer.

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