Danita Elzey

Collector

Atlanta, GA *****

adtyjf@r.postjobfree.com

+1-770-***-****

Highly motivated, Goal oriented Collector seeking a position that provides training and professional growth. Detailed and determined to deliver excellent customer service. Authorized to work in the US for any employer

Work Experience

Finance Collector

Andes Auto Finance - Mableton, GA

June 2022 to Present

Finance Collector

Andes Auto Finance - Mableton, GA June 2022 to Present

• Face to face interaction with customers as well as telephone contact in attempt to collect current and past due payments, determines the reason for delinquency and updates customer information.

• Documents conversation and arrangements accurately in the collection system.

• Assist with insurance claims and investigations

• Adheres to collection standards of conducts policy on all accounts including third parties.

• Reviews customer's file and offers programs to qualified customers in order to minimize delinquency.

• Uses established procedures to make effective use of extensions and due date changes to resolve delinquent accounts.

• Utilizes collection skip tools to locate accounts leading to resolution.

• Recommend accounts for repossession or legal action Office Support Liaison

FFAM 360 - Norcross, GA

January 2022 to April 2022

• Verified medical records, customer demographics

• Verified files for litigation

• Verified/assist with affidavits, copies, faxes and any other office support that was needed

• Assist with insurance claims

• Created Spreadsheets/Reports

Warehouse Associate/Forklift Operator

Amazon - Lithia Springs, GA

October 2021 to February 2022

• Inventory of the whole warehouse

• Processed customer returns

• Processed damaged items

• Load trailers

• Certified Forklift/OP

Insurance Collector/Biller

Insight Global - Atlanta, GA

November 2020 to October 2021

• Billed and followed-up for auto carriers, workers comp and general liabilities claims

• Checked eligibility and benefit verification as well as obtained referrals and pre-authorizations as required for procedures.

• Prepare, review, and transmit claims using billing software, including electronic and paper claim processing.

• Called and checked each insurance payment for accuracy and compliance with contract discount and for completeness to obtain any missing information.

• Answer all patient or insurance telephone inquiries pertaining to assigned accounts.

• Identifies trends and issues to report to management. Account Collection Specialist

Presitage Staffing- RSource - Atlanta, GA

August 2019 to March 2020

• Developed and maintained a professional relationship with Clients and Attorneys to verify and fulfill all request.

• Liaison between the hospitals and RSource.

• Hospital Physician offices, ensuring open mutual communication with Insurance payers, encouraging prompt payments.

• Worked on credit balance.

• Reviewed all claims prior to rebilling to assure that claims contain accurate and complete information

• Identifies trends and issues to report to management. Account Manager

All Family Finance - Marietta, GA

March 2019 to August 2019

• Face to face interaction with customers as well as telephone contact in attempt to collect current and past due payments, determines the reason for delinquency and updates customer information.

• Documents conversation and arrangements accurately in the collection system.

• Adheres to collection standards of conducts policy on all accounts including third parties.

• Reviews customer's file and offers programs to qualified customers in order to minimize delinquency.

• Uses established procedures to make effective use of extensions and due date changes to resolve delinquent accounts.

• Utilizes collection skip tools to locate accounts leading to resolution.

• Recommend accounts for repossession or legal action.

• Maintains delinquent rates at or below objectives.

• Meet monthly production goals

• Complies with all company policies and procedures. EBO SPECIALIST

JTS Health Partners - Peachtree City, GA

April 2018 to March 2019

• Demographic and insurance plan verification.

• Adhere to Medicare and Commercial insurance industry guidelines.

• Research and collect information necessary to support medical charges including medical records.

• Worked appeals and denials.

• Worked on credit balance.

• Reviews all claims prior to rebilling to assure that claims contain accurate and complete information

• Identifies trends and issues to report to management.

• Epic, Sorian, Emdeon

Patient Financial Representative

Avery Partners- (Wellstar) (CHOA) (JTS Health) - Roswell, GA February 2016 to July 2018

• Adhere to Medicare and Commercial insurance industry guidelines.

• Research and collect information necessary to support medical charges including medical records.

• Worked appeals and denials.

• Worked on credit balance.

• Reviews all claims prior to rebilling to assure that claims contain accurate and complete information

• Identifies trends and issues to report to management.

• Reviewed applications for charity approvals

• Contact patients regarding status of application via phone and mail.

• Face to face consultation

• Epic, NexGen, MedAssets, Sorian, Emdeon

Patient Financial Representative

Ridgeview Institute - Smyrna, GA

October 2014 to February 2016

Review of correspondence and denial information to determine why claims have not been paid

• Reviews all claims prior to rebilling to assure that claims contain accurate and complete information

• Identifies trends and issues to report to management

• Work with patients on balances to complete resolution, collects revenue on delinquent accounts.

• Adhere to Medicare and Commercial insurance industry guidelines.

• Research and collect information necessary to support medical charges including medical records. Review Denial, Letter of Liabilities and also the Financial Agreement Reports.

• Use, Avatar, SSI, and AS400 to effectively maintain medical accounts. Distribute mail to appropriate reps.

Accomplishments

I was able to assist with getting more self-pay bills out and helped lower delinquency with more contact. Skills Used

Attention to detail, organization and listening skills. Medical Collector

Emory Adventist Hospital - Smyrna, GA

August 2012 to October 2014

Review of correspondence and denial information to determine why claims have not been paid

• Reviews all claims prior to rebilling to assure that claims contain accurate and complete information

• Identifies trends and issues to report to management

• Work with patients on balances to complete resolution, collects revenue on delinquent accounts.

• Expertise in Medicare and commercial insurance industry guidelines.

• Research and collect information necessary to support medical charges including medical records.

• Used Cerner, NexGen, Epic, Powerchart, SSI, and AS400 to efficiently and effectively maintain Medicare accounts.

Collection/Repossession Representative

Navigator Acceptance - Atlanta, GA

2008 to 2011

Contacted customers via telephone, mail, or field chases.

• Processed payments and negotiated good arrangements.

• Educated customers on the breakdown of their contracts and account.

• Reviewed past due accounts to determine what action needs to be taken redemption/repossession.

• Managed a queue of accounts from 15-120 days or until account is charged off.

• Resolved billing issues, changed billing address and planned changes.

• Provided excellent customer service for a multitude of 150 or more inbound and outbound calls on a daily basis.

• Resolved customer's technical issues and service queries.

• Managed extensive skip tracing

FEX DMS, Pay scape

Education

Diploma in Medical

Lincoln College of Technology - Marietta, GA

2006 to 2007

Skills

• Call Center

• Front Desk

• Training

• Scheduling

• Billing

• Microsoft Office

• Powerpoint

• Cerner

• Medical Collection

• Epic (5 years)

• Medical Billing (9 years)

• Medical Records (8 years)

• CPT Coding

• Medical Coding (5 years)

• EMR Systems (9 years)

• ICD-10 (3 years)

• ICD-9 (8 years)

• Insurance Verification (8 years)

• Microsoft Excel

• Microsoft Word

• HIPAA

Contact this candidate