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Shannon Porter

Reading, Pennsylvania 19607

adtyja@r.postjobfree.com • 610-***-****

QUALIFICATIONS SUMMARY

Astute and versatile professional with highly transferable skills and experience in data analysis, customer service, and healthcare industries.

Relationship Development: Adept at cultivating constructive business relationships and serving diverse clientele; strong aptitude for problem solving and issue resolution.

Information Management: Practiced ability to commit policies and customer information to memory; entrusted to manage sensitive and privileged information; capable of maintaining detailed and accurate documentation.

Project Oversight: Results-driven critical thinker with skills necessary to guide projects to timely completion; proven record of success meeting and exceeding organizational and individual goals; equally capable of working independently or collaborating with others.

Key Strengths: Quick to learn and highly adaptable in innovative, fast-paced work environments; efficient and precise multitasker committed to pursuing continuous improvement, driving growth, and achieving business objectives. EDUCATIONAL BACKGROUND

Bachelor of Science in Biology

ALVERNIA UNIVERSITY, Shillington, Pennsylvania

PROFESSIONAL EXPERIENCE

LOOMIS CO

PROVIDER SERVICE SPECIALIST (01/2020-PRESENT

Process medical and dental insurance claims for individuals using As400 and OPTUM360. COMMONWEALTH OF PA, READING PENNSYLVANIA

INCOME MAINTENANCE CASEWORKER (07/19- 12/2019)

Review and determine eligibility for financial assistance, such as Medicaid, Snap, Liheap, and nursing homecare. This may also include any additional programs the department administers for applicants in accordance to state regulations.

NEOPART TRANSIT, LLC, Reading, Pennsylvania

Pricing Analyst (10/2016 – 07/2019)

Shannon Porter

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Review and determine pricing for bus parts. Evaluate pricing strategy and market trends. Determine and document pricing efficacy and profitability. Maintain integrity and accuracy of data. Recommend changes in pricing based on business trends. Produce competitive price lists and quotes for customers. Analyze customer bids and existing price agreement. Ensure timely processing of all orders.

Selected Contribution:

Teamed with other analysts and surpassed gross profit projections, as well as individual goal, during transition of ownership.

SANTANDER BANK, Reading, Pennsylvania

Collector IV (08/2012 –10/ 2016)

Promoted to role of increased scope and accountability, advancing from Collector I, II, and III before assuming most recent role of Collector IV.

Identified customer service issues and accounts requiring collections services. Contacted customers with outstanding balances and attempted to resolve issues rather than escalating account to outside collections agency. Advised customers of contract obligations and negotiated repayment terms. Provided customers with information about repayment assistance options. Selected Contributions:

Selected in 2015 to manage high delinquency accounts.

Consistently ranked in top 10 in collections department to merit gold and/or silver bonus. Customer Service Representative (02/2011 –08/ 2012) Swiftly and professionally addressed customers’ needs and inquiries. Resolved customer issues or escalated to appropriate department. Consistently delivered outstanding service to achieve highest level of customer satisfaction. Maintained up-to-date knowledge of products and services offered. Strictly complied with all company and industry policies and regulations.

Assisted in online transitioning by serving as online backup.

Awarded silver bonus for providing customers with information quickly and efficiently. RITE AID, Reading, PA

Pharmacy Technician (05/2007 – 04/2011)

Assisted in day-to-day operations of high-volume, retail pharmacy under direct supervision of licensed pharmacist. Answered customer inquiries or directed questions to pharmacist as needed. Retrieved and dispensed prescriptions. Completed customer transactions on cash register. Provided administrative support, including collecting customer and prescription information, monitoring and processing pharmacy inventory, and maintaining weekly schedule. Delivered courteous and efficient customer service.

Additional experience as a Pharmacy Technician at Weis Pharmacy in Reading, Pennsylvania.

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