Front Desk Service Representative
Resume:
Brendan M. Starks
Raleigh, NC 27609
adtyip@r.postjobfree.com
Objective:
To further my customer-service skills in a people-oriented environment
Qualifications:
I am an experienced customer-service representative who is adept at making reservations, direct billing, handling
and responding to guest complaints, opening and closing the business day, experience with Nitevision 3.0 software and OnQ Property Management
Job Experience:
Hampton Inn RDU (Morrisvile,NC)
March 2015-June 2020
Front Office Manager - Front Desk Clerk -Night Auditor
Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, presenting statements to and collecting payments from departing guests, directed billed companies, nightly closeout of credit cards and direct bill, daily cash balancing for each shift, employee balancing,nightly closeout of house accounts. Setting up the Kitchen for the Breakfast every morning
Hampton Inn (Roxboro, NC)
October 2011-May 2014
Front Desk Manager - Night Auditor
Accommodate hotel patrons by registering and rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied and guests' accounts, making and confirming reservations, presenting statements to and collecting payments from departing guests, directed billed companies, nightly closeout of credit cards and direct bill, daily cash balancing for each shift, employee balancing,nightly closeout of house
Comfort Suites (Raleigh, NC)
April 2010-September 2011
Front Office Desk Clerk - Night Auditor
Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations,
presenting statements to and collecting payments from departing guests
Extended Stay Deluxe (Durham, NC)
May 2003-March 2008
Front Desk Manager - LeadGuest Service Representative - Night Auditor - Assistant Sales
Supervised front-desk staff, checked guests in and out of the hotel, directed billed companies, generated work schedules, performed general up keep of front desk, brought in local businesses for annual contracted stays at hotel
Education:
North Carolina CentralUniversity
August 2002-May 2006
Major in Criminal Justice with Minor in Political Science & English Studies
Ossining High School
Ossining, New York
Class of 2000
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