Angela Sampogna

Director of Operations

Mahopac, NY 10541

adtyio@r.postjobfree.com

845-***-****

I am seeking an opportunity to contribute my managerial and customer service skills with a company that will allow room for growth.

Work Experience

Director of Operations

The Learning Experience

July 2020 to Present

As director of operations I make sure the school runs smoothly. I am in charge of payroll, ordering all supplies for the school. Following all state guidelines. All schedules for all employees. Billing and month end reports. I am currently cpr and mat certified. I aid in enrolling families and making sure the transition is smooth.

Director of Operations

The Learning Experience - Stamford, CT

January 2019 to Present

I have successfully opened the center making sure all state guidelines were implemented.We opened the school touring all families and within 2 months we had over 60 families enrolled. We trained all teachers and assistants to successfully follow TLE as well as state regulations and to make sure they were equipped to run a successful classroom. As director of Operations I take care of all onboarding employees as well as families. I do all billing,payroll,ordering supplies and managing a budget. Assistant director

Learning experience - New Rochelle, NY

January 2018 to Present

I have my CDA and I am the current assistant director at the learning experience. We opened the school and assisted with OCFS in doing so. I am well informed on all state regulations. I am MAT trained and cpr and first aid.

Front Desk Receptionist/Administrative Assistant

Goddard School for Early Childhood Development - Yorktown Heights, NY March 2017 to March 2018

I open the school and get all classrooms ready as well as preparing all morning and afternoon snacks. I am at front desk in the morning handling morning drop offs and all communication with parents. I answer all calls that come in a timely and professional manner I call parents to notify when child is sick and or hurt.I schedule all lunches and make sure the menu is up to date with catering company. I am in charge of the schedule for all the teachers and breakers. Teacher's Aide

Creative Kids Childcare - Yorktown Heights, NY

November 2015 to March 2017

I registered with Aspire Ny, I am CPR and first aid certified. I am fingerprinted through NY state. Front Desk Manager

club fit - Jefferson Valley-Yorktown, NY

May 2013 to March 2017

I was Manager on duty 5 days a week. I was a key holder to the establishment. I am CPR and first aid certified. I answered phones and dealt with members. Front Desk Receptionist

Pro form tennis academy - Rye Brook, NY

August 2013 to January 2014

Responsibilities

I scheduled all tennis courts, I was in charge of all billing, I opened and closed office and was in charge of daily accounts. I dealt with all the tennis pros needs. I made sure that superior customer service was given out daily

Front Desk Receptionist

Locks that rock - Wappingers Falls, NY

September 2012 to August 2013

Responsibilities

I was in charge of 13 employees, answered all incoming calls, scheduled all appointments, in charge of ordering all retail product. I made sure all clients got excellent customer service and made sure they were where they needed to be at all times.

Skills Used

I have the experience to multi task I am a quick thinker I can organize many things and keep everything on task. I am loyal at my position and I'm a hard worker Front Desk Receptionist

Appearance Day Spa - Poughkeepsie, NY

May 2011 to 2013

• Open and close salon

• Consolidated closing reports, mid day reports

• Greeting clients, taking calls and booking appointments

• Responsible for ordering all retail and back bar supplies

• Experienced with Spa Booker and Pro Booker

Nail Technician & Front Desk Receptionist

Beach Body Tips & Toes - New York, NY

October 2010 to March 2011

• Taking calls and booking appointments

• Greeting all clients

• Handled all aspects of customer service and satisfaction

• Servicing clients when needed for Manicure & Pedicures

• Maintain/run Salon in managers/owners absence

Manager

Hair Haven Day Spa - New York, NY

September 2005 to October 2010

• Taking calls and booking appointments for seven stylists

• Open and closing of salon on a daily basis

• Greeted clients

• Kept salon cleaned and maintained at all times

• Maintained proper inventory and placed all orders

• Maintain/run Salon in managers/owners absence

Education

Working on bachelor degree in Early Childhood Education Ashworth college - Remote

June 2020 to Present

Cosmetology License

Boces Tech Center - Yorktown, NY

1987

CDA in Preschhol

Smart horizons

Skills

• Front Desk

• Front Office

• Reception

• Data Entry

• Scheduling

• Receptionist

• Filing

• Organizational Skills

• Management

• Inventory

• Payroll

• Toddler Care

• Teaching

• Billing

• Nail Care

• Childcare

• Hair Styling

• Management

Certifications and Licenses

CDA

Present

First Aid Certification

CPR Certification

Additional Information

QUALIFICATIONS:

• Excellent customer service and communication skills

• Ability to work autonomously, prioritize and multi task

• Thrive in a fast paced environment and work well in a team environment

• Skilled at learning new concepts quickly while working well under pressure

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