JANICE JACKSON

Phone: 786-***-**** adtyhz@r.postjobfree.com

Mission Statement

Strive to exceed customer/employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Expert in gathering, analyzing and defining business and functional requirements; Offering an award-winning track record of customer care excellence within high-volume environments; Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.

Career Snapshot

20+ years of commended performance in key customer service and support roles.

Expert in customer care/communications, problem solving, relationship building and user training and support.

MS Office “power-user” with additional proficiencies in assorted databases.

10+ years in Purchasing and Management experience ranging from Distribution, Sales and Retail Warehousing.

Professional Experience

Nilfisk/Pressure Pro- Processor 08/2021-09/2022

Processing orders that have been received by phone or email, including arranging shipments, handling customer service issues, and updating records

Tracking inventory levels to ensure that orders are filled accurately and efficiently

Entering order details into computerized accounting systems to track costs and profits

Communicating with customers about order status and shipping details as required

Taking payment information over the phone or Internet from customers to process credit card transactions

Answering questions about order status, shipment schedules, and product information to help resolve customer concerns

Shipped items to customers via UPS, FEDEX and USPS

Reviewing order forms to ensure that all required information has been provided

Communicating with suppliers or manufacturers to obtain product information or status updates on orders

Answering questions about products or services offered by a company to potential customer

Coca Cola Beverages of Florida-Supply Chain/ Inventory Supervisor-08/2016-02/2021

Develop, lead and execute purchasing strategies for all South Florida Branches

Track and report key functional metrics to reduce expenses and improve effectiveness

Craft negotiation strategies and close deals with optimal terms

Partner with Florida Branch leaders to ensure accurate and timely delivery of projected Inventory

Forecast price and market trends to identify changes of balance in buyer-supplier power

Perform cost and scenario analysis, and benchmarking

Assess, manage and mitigate risks of more than $40 mil in inventory via SAP system

Seek and partner with reliable vendors and suppliers

Determine quantity and timing of deliveries

Monitor and forecast upcoming levels of demand

Facilitate weekly meetings to establish informational team building

General Insulation-Operations Manager-03/2010-05/2016

Key Results:

Accomplishes warehouse operations human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Meets warehouse operations financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Develops warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, and shipping.

Maintains safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.

Manage all inbound and outbound transportation management, fleet management, warehousing, materials handling, order fulfillment, logistics network design, inventory management, supply/demand planning, and management of third-party logistics services providers.

Lead and supervise a team of 40-50 operational leaders and associates in outbound or inbound operations

Responsible for the overall safety, quality, performance and customer experience of the shift.

Carry out supervisory responsibilities in accordance with the organizations policies and procedures.

Accountability for meeting and exceeding operational goals.

Strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs.

Mentor, train and develop teammates for career progression and learning

Ability to develop and share best practices across the shifts and network.

License

CPR Certified

Forklift Certified

Computer Skill

Microsoft Suite

Oracle

SAP

Sage 100

QuickBooks

Education

-Miami Northwestern High-H.S. Diploma

-Southern New Hampshire University- Bachelors Degree- Business Administration

Reference upon request

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