Support Representative Customer Service

Aisha Williams

**** ****** *****

Rockford, IL **103

Cell Number: 331-***-****

Email Address: aishawilliams511@gmail

Customer Service Specialist

PROFILE

• More than five years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble shooting, staff support, and planning/implementing proactive procedures and systems.

• Possess solid customer service skills.

• Excellent working knowledge using Microsoft Word, Microsoft Office, and Microsoft Outlook.

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

• Increased customer satisfaction by providing a concierge service.

• Retained customer accounts by utilizing persuasion/mediation skills.

• Participated in proactive planning leading to notable increase in morale for all departments.

• Created customer satisfaction survey, drastically reducing potential problems.

● Assisted customers with inquiries regarding insurance policies.

● Processed payments for customers making payments over the phone

● Made outbound calls (75-150 calls per day) to potentially collect payments for canceled policies. EMPLOYMENT

Insurance King, Rockford IL April 2019-March 2020

Cancelation Specialist

● Contact policy holder(s) to inform them that their policy has lapsed

● Collect payment from policy holder(s) in order to reinstate auto insurance. Comcast, Servicom, Rockford, IL October 2015-September 2018 TECHNICAL SUPPORT REPRESENTATIVE

● Answering high call volume and making sure customers are satisfied in a decent amount of time on phone calls.

● Fixing technical issues for customers in a timely fashion. Greenlee Textron, Rockford, IL August 2014-August 2015 CUSTOMER SERVICE REPRESENTATIVE

● Answered a high volume of telephone calls from customers, sales representatives, and end users regarding inquiries, orders, changes, cancellations, delivery dates, application of products and pricing. Expedites orders and performs other related duties.

● Performed other duties related to the retail market, OEM sales, or Government orders BCS (Hyundai Merchant Marine), Itasca, IL April 2014-July 2014 OCEAN EXPORT DOCUMENTATION COORDINATOR

● Revises Bill of Ladings per customer requests via email/telephone. Quad, Inc-Staff On Site, Beloit, WI March 2013-January 2014 MACHINE OPERATOR

• Observed parts that were being ran out of the machine.

• Inspected parts and made sure the quality was at one hundred percent. Louis Capra & Associates, Rockford, IL September 2012-February 2013 MAINTENANCE REPRESENTACLIENT /CLIENT SERVICES CONTACT

• Assured the cleanliness of the units were ready for showings at Creekview Apartments and Flintridge Apartments.

• Showed available units to potential tenants for Creekview and Flintridge Apartments. Kelly Services, (Enterasys Networks), Elgin, IL September 2011- April 2012 AIR EXPORT DOCUMENTATION COORDINATOR

• Confirmed shipping details against documents such as piece count, weight, volume, origin, POD, destination, etc.

• Notified carriers of shipment clearance status and creation of appropriate paperwork if required.

• Confirmed shipment details with Carriers.

* Revised HAWB/MAWB is requested from customer.

Paige Personnel (CHRobinson), Schaumburg, IL March 2010-January 2011 OCEAN EXPORT/AIR EXPORT AGENT

• Worked with several different airlines making international reservations for Dangerous Goods and all kinds of freight.

• Billed sister companies of CHRobinson for our service in helping their freight arrive to designated destinations.

• Processed shipments and tracked their transit routes.

* Handled HAWB/MAWB for each shipment.

• Kept records of Ocean Import shipments.

• Mandated daily correspondence with overseas offices.

• Communicated with overseas agents to ensure proper prealerts and documentations.

• Processed AES in accordance with U.S. regulations. Recruiting Resource Group (Paycyle) Schaumburg, IL October 2007-March 2008 PAYROLL SUPPORT REPRESENTATIVE

• Assisted Small Business owners, Accountants, and Household Clients with Paycyle’s online payroll services.

• Walked customers through how to set up their payroll service.

• Distributed emails and documents to employees for their own records. Education

College of Dupage, Glen Ellyn, IL 2001-2004

• General education coursework towards degree in Business Management. Barbizon Modeling School, Schaumburg, IL 2002

Ashford University, Online School, July 2011-current

• Bachelor’s in Health and Human Services.

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