R

Maria Rodriguez

956-***-****

adtyhk@r.postjobfree.com

Edinburg, TX 78539

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in work at home industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

Report creation

Credit card payment processing

Report generation

Technologically savvy

Clerical support

Inbound and outbound calling

Call center experience

Customer relations

Office equipment proficiency

Adaptive team player

Problem-solving abilities

EXPERIENCE

Customer Service

Edinburg, TX

ACT Technologies/ Oct 2020 to Current

Assisted approximately 10 customers each 30min with service questions.

Evaluated customer account information to assess current issues and determine potential solutions.

Translated services for 3-person team to serve english-speaking customer needs.

Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Answered 10 + inbound calls per day and directed to designated individuals or departments.

Maintenance Worker

Mercedes, TX

Harllord middle school / Sep 2014 to Sep 2020

Repaired equipment and machinery, performing maintenance according to updated industry standards.

Assessed cleaning product availability and ordered stock to maintain inventory.

Performed tasks to maintain on-site physical security, safety and efficiency.

Followed instructions regarding duties and assignments for facility and machinery maintenance.

Assessed system operations to identify potential areas requiring maintenance services.

Maintained compliance with internal and regulatory safety standards, including OSHA.

Adjusted and repaired minor issues for [Type] equipment and systems.

Coordinated product, tool and equipment inventories and maintained tracking records.

Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.

Identified problems during daily work inspections and addressed concerns.

EDUCATION AND TRAINING

High School Diploma

Mercedes High School May 1990

Mercedes, TX

Some College (No Degree): Accounting

South Texas College

Mcallen, TX

Accounting And Finance

South Texas College

Mcallen, TX

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