Customer Service Assistant Manager

CoRINNA LOSCHIAVO

*** ****** ****** **, ********, Ohio, 43228, US + 614-***-**** + ******************@*****.***

Professional Summary

Individual with a team-oriented attitude and well-honed [Skill] and [Skill] skills.

[Job Title] with [Number] years of experience supervising employees in [Type] environments.

Interacted with over [Number] customers, vendors, and associates per [Timeframe] to resolve customer and service-related issues.

Known for troubleshooting [Type] equipment and effectively managing [Task].

Skills

© Natural leader © Recruiting and interviewing

© Active listening skills ¢ Employee scheduling

© Merchandising © Shipment processing

© Sales experience © Computer literate

© Consistently meets sales goals © Cash register familiarity

© Basic administrative knowledge © Stocking

© Customer service-oriented © Excellent communication skills

© Employee performance evaluations © Strong work ethic

© Retail sales

Education

High School - 1991

Franklin Heights High School - Columbus, OH

Work History

Assistant manager - May, 2021 to Present

O’Rileys auto part - London, Ohio

© Conducted job interviews, conducted employee performance evaluations with positive feedback, and rewarded high achievers to attract and retain

top-quality employees.

Ensuring that all administrative functions are carried out to the highest possible standard

Successfully managed [Number] [Job Title]s in a fast-paced environment through active communication, positive feedback, and [Skill].

Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions.

Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.

Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store

promotions.

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Resolving conflicts (internal and external)

© Keep track of all transactions on a daily basis and generate invoices and reports for the manager.

© Taught my team members how to use effective strategies to meet operational and sales goals.

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