Data Entry Administrative Assistant
Resume:
Kelly Wilson
Strong communicator seeking an at-home call-center position.
Signal Hill, CA 90755
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Corporate Travel Counselor
American Express Global Business Travel - Los Angeles, CA November 2019 to September 2022
Booked flights, hotels, and rental cars via phone and e-mail for both corporate and leisure clients utilizing the Sabre 360 GDS application. Consistently rated high in customer-satisfaction surveys. Responsible for assisting clients in distress while traveling domestically and abroad, e.g., helping a family stranded at an airport after missing a connecting flight, or negotiating with facility management when someone checking into a hotel reports that the facility has no record of the reservation, etc. Travel Counselor
American Express Platinum Travel - El Segundo, CA
July 2018 to June 2019
Fielded high volume of inbound calls from American Express Platinum Card Members wishing to book flights, lodging, and transportation. Helped clients with billing disputes and complaints. Assisted clients in emergency situations while lending a compassionate ear. Consistently received the highest score possible for overall customer satisfaction. Fully IATA certified. Administrative Assistant
Long Beach Rescue Mission - Long Beach, CA
March 2016 to March 2018
• Oversaw receptionist area, greeted visitors and responded to inquiries from individuals, partnering businesses, as well as government agencies.
• Offered administrative support and helped direct the efforts of the corporate office which administered to multiple facilities and civic responsibilities.
• Assisted management by fielding telephone calls, filing, data entry and report generation. Telemarketer
Nationwide Business Resources - San Diego, CA
September 2015 to January 2016
• Contacted and qualified customers then presented opportunities tailored to their specific needs and created appointments and sales opportunities, increasing company revenue.
• Worked in a fast-paced, production-based environment in which I constructively resolved consumer issues, documented complaints and retained customer loyalty.
• Offered friendly, enthusiastic service that consistently exceeded expectations.
• Aided in the resolution of network-printing issues. Marketing Associate
Competitive Edge Research and Communication - San Diego, CA March 2015 to July 2015
• Generated a high-volume of outbound calls, documented detailed responses to company survey questions.
• Consistently exceeded department quotas and company goals in both quantity and quality performance measures.
• Organized office and performed data correction, data entry and data analysis of organizations key metrics.
Telephone Interviewer
Field Research Corporation - San Diego, CA
December 2003 to May 2005
Conducted numerous telephone surveys with respondents along a wide range of subjects, including data acquisition for the nationally renowned Field Poll. Received Highest New-Hire Production Rate award in 2004. Radio Dispatcher
Westec / Edison Security Services - Santa Monica, CA November 1998 to May 2001
Over-the-air dispatching of armed patrol officers to residential and commercial alarm activations received electronically via proprietary computer system. Heavy multi-tasking and prioritizing of inbound emergency calls, fielding of radio traffic, and following supervisor's directives. Frequent telephonic interactions with celebrity and other high-profile clients. Ensured that our residential and commercial clients received the best possible customer service. Incident-report generation. Education
General Studies
Redondo Union High School - Redondo Beach, CA
September 1991 to June 1995
Skills
• Customer Service (8 years)
• Organizational Skills (10+ years)
• Receptionist (2 years)
• RETAIL SALES (Less than 1 year)
• Training (Less than 1 year)
• Microsoft Word, Excel, PowerPoint (10+ years)
• Marketing
• Administrative Assistant
• Outlook (10+ years)
• Sabre (3 years)
• Telemarketing (3 years)
• Cold Calling (3 years)
Languages
• Spanish - Intermediate
Certifications and Licenses
Digital & Analog Electronics Basics
Present
Obtained from the Southern California Regional Occupational Center in 1995. Accredited Travel Agent
July 2018 to January 2020
IATA certification
Additional Information
Dedicated and focused individual who excels at prioritizing and completing multiple tasks simultaneously to reach project goals. Proven track record of handling a high-volume of calls from colleagues, clients and potential customers. Skilled at qualifying customer's needs and has an in- depth understanding of the functions and responsibilities necessary to effectively manage customer relationships.
Core Competencies
• Interpersonal Communication • Type 100+ WPM • Organizational Skills
• Training and Development • Meeting Support • Complaint Resolution
• Customer Service • Administration • Record Keeping
Contact this candidate