JAVONA WILLIAMS

*** ******** ******, ********, ** 12550 * 845-***-****

adtyfo@r.postjobfree.com

Objective

To obtain a position within an organization that can utilize my abilities that will provide me the opportunity for advancement.

Education, Training & Certifications

Damon Finch Power Sessions Newburgh, NY

NYS 8 Hour Pre-Assignment Training Course for Security Guards

NYS 16 Hour OJT Course for Security Guards

Newburgh Free Academy High School Newburgh, NY

Diploma

Capri Cosmetology School Newburgh, NY

Licensed

Employment HISTORY

Javona’s Hair Salon Newburgh, NY

Owner May16-Present Responsible for making a profit, and in charge of branding, marketing, finding premises, hiring staff and cash flow. Performed all duties as a small business owner. Tasked with examining hair texture and condition to determine appropriate treatment to administer proper hair care. Promptly fielded all phone calls and scheduled appointments. Kept current on hair products and their chemical composition. Recommended home care regiments and treatments. Performed trimming and styling of hair for weddings and other special occasions. Conducted weekly salon inventory. I used state of the art techniques in coloring and treating hair. Other duties included developing new hairstyling techniques using new creativity and knowledge of trends. Sanitized workstations and salon equipment for safety purposes.

Walmart Newburgh, NY

Customer Service Supervisor Sept.14-May16 Responsible for the front-end operations of the store, Tasked with providing cash change to the cashiers, prepares cash register tills, audits cash register tills, customer care problem solving, associate problem solving, provides breaks, directs associates schedule. Duties included overseeing cashiers and the front of the store, making change for cashiers, addressing customer concerns and training employees. Resolved customer complaints in a proactive manner and provided them with information about products and/or services. Answered customer concerns via phone, email, mail, or social media. Used telephones to reach out to customers and verify account information. Greeted customers warmly and ascertained problems or reason for calling. Other duties include cancelling or upgrading accounts, assisting with placement of orders, refunds, or exchanges.

References

Furnished upon request.