Insurance Specialist Administrative Processing

ALFREIDA GORDON

**** ***** *******, *****, ** ***68

************@*****.*** * 757-***-****

OBJECTIVE

Motivated and focused professional with 18 years of experience in the health insurance field, is seeking to join a solid company for a long- term position to become part of the successfully team.

WORK EXPERIENCE

River Run Dental Spa

Insurance Coordinator August 2021-present

Perform all the daily administrative duties. Daily phone calls to insurance companies to follow-up claims, coordinate patient care both in our office and with our partners. Scheduled patient appointments, post payments to patients accounts, prepare all treatment plans, and perform bookkeeping duties. in our office and with our partners. Scheduled patient appointments, post payments too patients accounts, prepare all treatment plans, and perform bookkeeping duties. An exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor in every interaction.

• Remains positive and keeps forward momentum when faced with challenges

• Demonstrates capacity to embrace complex problems and arrive at effective solutions in a timely manner.

Dental Care Alliance

Insurance Coordinator/Finance Coordinator July 2019-May 2021

Also I have a long path of experience and skills of dental insurance and office management, clerical and administrative processing of forms, Posting payment to patient account, filing insurance claims, accepting payments and present treatment plans to patients, schedule appointments, respond efficiently to patient and doctor needs and inquiries, provide the dentist with administrative and practical support. Great at multitasking.

Insurance Specialist / Finance Coordinator

Dr. Lisa Curry Dental Center

Williamsburg, Va July 2018 - March 2019

Primary consultant between patient and insurance companies to determine coverage and payments. Perform all the daily administrative duties. Daily phone calls to insurance companies to follow-up claims, coordinate patient care both

in our office and with our partners. Scheduled patient appointments, post payments to patients accounts, prepare all treatment plans, and perform bookkeeping duties.

Office Manager/ Financial Assistant

Dr. Loretta P. Graham,DDS

Newport News, VA 2006 - 2018

Addressed efficiently all patient billing/insurance inquiries. Oversaw collections and accounts receivable. Resolved patient issues in accordance with company policies and procedures, healthcare regulations and dental

board standards.Handled the checking in and out process of the patients.

Logistics Assistant

Dan Daniels, Distribution Center

Newport News, Va 1999 - 2005

Performed administrative and customer service support duties. Arranged meetings and conference.Prepared conference materials and updated electronic calendar.Maintained correspondence, reports, charts, databases, spreadsheets, tables and a variety of written material. Also maintained office supplies and re-stocking up-to-date.

EDUCATION

Bachelor of Science - Management 1999 - 2003

Hampton University, Hampton, VA

Office Administration 1983 - 1986

Florida A & M University, Tallahassee, FL

ADDITIONAL SKILLS

Proficient in MS Office and Excel. Also with relevant computer office applications.

Time management. Capable of handling stress and problem solving.

Able to work independently or as part of the team.

Detailed oriented. Fast learner and adaptable to any situation.

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