Lori Milton

Jackson, MS ***** 601-***-**** adtybg@r.postjobfree.com

Career Objective

To secure a responsible position that will challenge my abilities allowing me to fully utilize my problem solving, organizational, customer service and communication skills.

Experience

Freedom Prosthetics, Mansura, LA 07/2020 – Present

Customer Service Rep

Responds to call inquiries, provides quality service to patients and associates inquiring about services and status of orders.

Listens attentively to callers needs to ensure a positive customer experience.

Strives for quick complaint resolution, resolves problems on the first call, avoids escalation of issues.

Dent, Ridgeland, MS 03/2019 – 05/2020

Dispatch/Call Center Rep

Communicated adequately with colleagues by giving them clear and concise information,

explanations and directions

Maintained an accurate log of daily events

Dispatched work orders to qualified repair technicians based on repairs needed to ensure

maximum shop profitability and customer care

Morgan & Morgan, Jackson, MS 08/2015 – 02/2019

Pre-Suit Secretary

Performed general office duties such as typing, operating office machines, and sorting mail as assigned.

Completed check request for medical records, accident reports, driving records & vehicle ownership as requested and submitted to accounting for processing.

Assisted case managers and attorneys with organizing, filing and maintaining of client files.

MINACT, Jackson, MS 03/2012 - 10/2014

Administrative Assistant

Answered and directed telephone calls to the correct departments.

Prepared and modified documents including correspondence, reports, drafts, memos and emails utilizing various programs such as Word, Power Point and Email servers.

Provided general administrative and clerical support including mailing, scanning, faxing and copying.

First Choice Orthotics & Prosthetics, Jackson, MS 11/2007-11/2011

Administrative Assistant

Provided excellent customer service.

Dealt with queries from the public and patients.

Provided general administrative and clerical support.

Education

Raymond High School Diploma 05/ 2001

Skills

Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry (40 wpm), Word, Excel, PowerPoint, Outlook, Windows

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