Support Representative Customer Service
Resume:
Jhessica L. Battle
**************@*****.***
Customer Service and Hospitality Leader experienced in all facets of the industry. Specialties include management, customer service, communicating, child-care, human resources, customer equity, recruiting, interviewing, event planning, sales building, and cash handling.
EDUCATION: Virginia State University, B.S. Hospitality Management – 2013
PROFESSIONAL EXPERIENCE:
L&S Home Healthcare- Norfolk, VA Jul 19 to June 22
Office Manager
-Answer phones and emails to assist people with questions about employment and general questions.
-Assist with the hiring of employees by running the indeed page and conducting interviews.
-Filing and record keeping of important documents for clients and employees
-Assist with all administrative work such as copying, faxing, scanning important documents.
Cox Communications – Chesapeake, VA Nov 18 to May 19
Technical Support Representative
-Provided excellent customer service in an energetic high-volume call center environment.
-Attentively answered inbound customer calls concerning inquiries about Cox Communication products and meeting monthly key performance metrics for promoting products and services
-Troubleshot root causes of customer problems and identified actions required using company databases, customer information and collaboration with other departments to resolve issue making for a satisfactory customer experience.
-Scheduled service appointments when necessary
Capital One – Chesapeake, VA Oct 16 to Nov 17
Senior Risk Representative
-Serviced customer accounts following business intent by actively listening and engaging to make for a great customer service experience
-Demonstrated strong communication and critical thinking skills to apply solutions to all problems encountered
-Educated customers on the status of their accounts and set up payment arrangements
-Maintained compliance by adhering to all federal, state and Capital One Regulations
Waffle House Inc. – Richmond, VA May 13 to Sep 16
Unit Manager and Division Trainer
-Managed employees in a quick service 24- hour restaurant
-Trained, coached, and monitored associates regarding proper food and safety regulations and Waffle House procedures
-Analyzed and forecasted staffing needs and created, managed, and posted employee schedules
-Identified, recruited, and interviewed all potential associates
-Prepared payroll, established wage rates and calculated bonuses per company policy
-Handled all cash in store and prepared and delivered bank deposits daily
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