Service Representative Customer

Jean Moore

Customer Service Representative

724-***-**** **********@*******.*** Johnstown, PA 15905 EXPERIENCE

PERSONAL CARE AIDE, Johnstown, PA

The Learning Lamp, August 2021-June 2022

• Provided care and instruction for students with special needs in a school environment. SUBSTITUTE SECRETARY, Johnstown, PA

Westmont Hilltop School District, May 2021-December 2021 Covered for administrative team members by answering telephone, answering the door, filing, distributing mail, and other clerical duties.

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CUSTOMER SERVICE REPRESENTATIVE, Johnstown, PA

Nisource, Inc. (NCO), August 2007-October 2010

• Addressed customers courteously using suitable methods and problem-solving skills.

• Provided account information to customers and explained bill service policies and customer rights.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Utilized automated systems to log and retrieve call information. CUSTOMER SERVICE REPRESENTATIVE, Johnstown, PA

Penn West, April 2007-August 2007

• Utilized automated systems to log and retrieve call information.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. STORE MANAGER, Johnstown, PA

Deb Shops, Inc., October 2002-April 2007

• Interviewed and hired prospective employees according to team needs.

• Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.

• Stocked and organized products in storage spaces and retail shelves.

• Addressed employee issues, performed corrective actions and terminated employment when necessary.

• Implemented loss prevention strategies, alleviating shrink.

• Arranged store cleanings and renovations during periods of low customer traffic.

• Prepared staff work schedules and assigned specific duties.

• Planned store layouts or designed displays.

ASSISTANT MANAGER, Grove City, PA

Guess, Inc., November 2001-September 2004

• Resolved customer complaints and handled refunds and returns to promote satisfaction.

• Communicated with clients to address questions, concerns and needs and provide quality customer service. Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.

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• Organized company merchandise and displays to increase brand awareness and product sales.

• Addressed and resolved client or customer inquiries to foster superior standards of service.

• Led and directed team members on effective methods, operations and procedures CASH OFFICE MANAGER, Slippery Rock, PA

Giant Eagle, November 1991-November 2001

Managed and ran the cash office and customer service department, scheduled employees according to availability, trained employees, balanced accounts, etc.

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EDUCATION

CERTIFICATION IN ADMINISTRATIVE SUPPORT/BUSINESS MANAGEMENT, Pittsburgh, PA

Sawyer School of Business, September 1991

SKILLS

Attentive To People Dependable And Responsible Verbal And Written Communication Respectful And Compassionate Accuracy Improvements Computers And Technology Business Administration Confidentiality And Data Protection Office Equipment Operation Database And Client Management Systems Multitasking And Time Management Customer Inquiries Cash Drawer Management Staff Orientation And Training VOLUNTEER EXPERIENCE

CO-LEADER AND PRODUCT MANAGER, Johnstown, PA

Girl Scouts of Western PA, October 2017-Present

• Led Girl Scouts and helped manage the meetings with a group of Girl Scouts. Managed the product programs.

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