Customer Service Call Center
Resume:
Percinda Scruggs
Ellenwood, GA. *****
adty7k@r.postjobfree.com
http://www.linkedin.com/pub/percinda-phillips/41/653/43
● LICENSE INSURANCE
AGENT
● CUSTOMER
SERVICE
● RETAIL
MANAGEMENT
Summary:
Dedicated and personable customer service professional with more than 5 years of customer service experience in corporate, retail, & in-home care environments. Highly dependable, reliable, and adaptable. Driven to create and provide delightful customer experiences. Focus:100% customer loyalty and customer satisfaction.Skilled problem solving capabilities, adept at learning new things and team player. Track record of successfully dealing with difficult personalities to resolve dissatisfaction.
● Excellent Communication Skills ● Extraordinary Work Ethic
● Proven Winner’s Mentality ● Attentive to Details
● Motivated to Serve ● Exceptional Organizational Skills
● Service Excellence ● Crisis Management
PROFESSIONAL EXPERIENCE
Granada’s Insurance
Ellenwood, GA. (January 2016-March 2019)
● Customer Service
● Call Center Fast Paced Environment
● High Volume Calls
● Took Payments
● Problem Solver
● Bound Policies
Direct Auto and Life Insurance
College Park, GA. (September 2013-November 2015)
● Opening and closing of my business unit.
● Meet NWP and NB sales for my business office.
● Solicit sales over the phone or in person.
● Make daily calls to clients about payments and take payments.
● Vehicle inspections as needed.
● Daily deposit to bank.
● Deposit, close out and end of the day reports alone with daily transmittal report. Domestic Engineer and Child Care Provider
Palmetto, GA. (November 2008-September 2013)
● Successfully managed a household of four, utilizing excellent time-management skills, organizational skills, and fiscal management responsibilities.
● Developed strategic life plan for my daughter resulting in her graduating from college with a 4.0/4.0 grade point average.
● Inspired and motivated two youngest children to increase high school grade point average from 2.70/4.0 to 3.5/4.0 through thorough investigative and follow up skills.
● Provided child care assistance to family members to assure the accomplishment of their professional and educational goals.
WAL-MART
Customer Service Rep - College Park, GA. (November 2006-October 2008)
● Managed customer returns, exchanges, and warranties on selected merchandise.
● Responsibilities included check cashing, processing of money orders, bill payments, and reloading of prepaid debit cards.
● Assisted customers with money grams, fax, and copies. Selected Accomplishments
Received letter of recognition and accolades from CEO of Wal-Mart for extraordinary customer service skills and work performance.
Awarded with several pendants for going above and beyond in providing great customer service
Commendations received ongoing basis from management based on efficiency and productivity of work area. OFFICE DEPOT
Service Solution Manager - Jonesboro, GA (July 2005-September 2006 & December 2003 )
● Managed primary key holder responsibility for opening and closing of the store.
● Reported both weekly and daily reports to corporate office
● Oversaw the scanning of replenished inventory, ordered supplies, and managed cash supply of the store.
● Conducted random audits, processed credit cards applications, and tax exempt applications.
● Responsible included receiving and keying invoices, securing the merchandise from the truck.
● Counted cash receivables in the cash office, balanced books, tracked records of sales, and calculated weekly and daily sales data using CRM system.
Selected Accomplishments
Selected as employee of the month out of team of 10.
Out sold team in customer warranty purchases on selected merchandise.
.
Education:
Property and Casualty Certificate
Life Certificate
R. S. Thomas Insurance Training Inc.
Property and Casualty License
Life License
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