Customer Service Call Center
Resume:
Monique Boeke
Skilled Professional
Logan, UT ***21
************@*****.***
Professional and skilled in many areas of customer service, administration and management. Authorized to work in the US for any employer
Work Experience
Recruiter
Advanced Call Center Technologies, LLC - Logan, UT 2022 to Present
Accurately identify and assess talent through screening processes to match qualified candidates for project vacancies. Effectively prescreen and scheduling of interviews and processing new hires weekly for client. Sourcing leads and following up with emails and calls and making 15 new appointments weekly and hiring at least 8 new hires weekly.
Customer Service Representative
IFIT - Logan, UT
2021 to 2022
Working from home and providing excellent customer service to members. Tech support for equipment, dispatching technicians and parts. Using salesforce software, creating accounts, handling customer escalations and providing effective solutions to problems CNA - Certified Nursing Assistant
Multiple Companies - Utah, Montana
2016 to 2020
Caring for patients on rehabilitation floors, memory care and long-term care in nursing homes. I worked in various facilities in Montana, Washington and Utah. Duties included daily care, toileting, transferring, socializing and assisting with all facets of care including hospice and medically fragile patients. Parts Specialist
OREILLY AUTO PARTS - Roundup, MT
2017 to 2018
AND MARYSVILLE WA
Provided excellent customer service, performed simple installations of parts for customers, delivered auto parts to local businesses. Cash handling, closing,stocking and maintaining a clean and orderly store. SUPERVISOR
PURITAN CLEANING - Roundup, MT
2013 to 2016
Recruited and trained new employees. I was responsible for weekly client meetings, scheduling, payroll submission, safety meetings and ensuring each job was done per the client expectations. Assistant Manager
Branding Iron Saloon - Roundup, MT
2012 to 2013
Sales and marketing to create and promote events that would increase our revenue. Direct customer service including cooking, making cocktails, serving customers, cash handling, ordering food, liquor, and supplies. Opened and closed and processed daily paperwork. Volunteer Coordinator
RSVP - Roundup, MT
2010 to 2011
Recruited senior citizens in the county for the purpose of filling necessary roles for community programs such as meals on wheels, grandparent programs, and local reading programs for the elementary school. Kept records of volunteer hours per US grant reporting requirements and assisted in planning community events and staffing with local senior volunteers.
Surgical Dental Assistant
Parkway Dental - Helper, UT
2007 to 2009
Surgical assistant for small dental practice. Customer care and created treatment plans for patients. Office Administrator
Executive Real Estate Services - Bountiful, UT
2003 to 2007
Performed all back-office support for an organization that owned and managed motels, restaurants, bars, and apartment rentals as well as a small manufacturing company of ATV products. Processed payrolls, AR/AP, data entry, collections, reconciliations, prepared yearly P & L for tax purposes and processed quarterly state taxes and sales and marketing for the recreational properties. Recruited employees and handled the HB2 visas for seasonal employees. I handled highly confidential materials for the real firm. Education
Bachelor's in Psychology
SNHU Online - New Hampshire
January 2017 to Present
Skills
• Management, Customer Service Skills (8 years)
• Hardworking and Dependable (10+ years)
• Computer Literate (10+ years)
• Current BLS and First Aid (4 years)
• Google Suite
• Customer service
• Google Docs
• Medical Office Experience
• Call center (2 years)
• Microsoft Office (10+ years)
• Recruiting (6 years)
• Human resources (7 years)
• Talent Acquisition
• Lead generation
• Bookkeeping
• Negotiation
• Data entry
• English
Certifications and Licenses
CPR Certification
BLS Certification
Assessments
Call center customer service — Familiar
October 2020
Applying customer service skills in a call center setting Full results: Familiar
Call center customer service — Familiar
October 2020
Applying customer service skills in a call center setting Full results: Familiar
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate