Postal Service Representative

CHRISTOPHER ALEXANDER

*** ******** ****, **********, ***** 78633 512-***-****

**************@*******.***

OBJECTIVE

To be part of a team to assist customers with innovation products as well as providing quality and detailed performance to assist stockholders for success. A leader who provides actively listening skills to customers, assists in resolving their issues as well as to provide quality communications with empathy and excellent service. Exceeds department goals and a top performer who has the work ethic to be the top leader in any industry. SKILLS & ABILITIES

· Service Orientation by exceeding customer’s expectations, active listening, and marketing to current and future customers.

· Trained personnel in software, hardware, procedures, and compliance.

· Able to schedule and organize, plan, and prioritize work activities as well as monitor processes and materials

· Multitask and manage a variety of assigned duties and deadlines at the same time

EXPERIENCE

June 2022-

Present

Patient Services Representative, CommunityCare Texas

· Patient advocate

· Assisted patients with appointments, referral, communication between provider and patient, medication refills, assistance through medical systems.

· Assisted insurance companies to confirm their patient members through the medical and demographics

August 2021 –

January 2022

Rural Carrier, United State Postal Service

· Sort mail according to name and address, held mail as per customer’s request and assisted customers with products

· Delivered mail/packages in according to procedures using own or government vehicle

· Assisted other carriers with their routes when absent Page 2

EXPERIENCE

June 2021-

August- 2021

July 2017-

June 2021

March 2016 -

March 2017

July 2015 –

January 2016

February 2015 -

May 2015

July 1985 –

September 2011

Life Insurance Agent, The Schreiter Agency

· Assisted credit union members and their families with life insurance needs as well as their Health Care insurance needs through zoom communications.

· Assisted members in child protection programs

· Life and Health Insurance Licensed Agent for Texas and Louisiana Business Service/Intellectual Property, Chat/Email Customer Service Representative, LegalZoom Inc.

· Active listening skills, develop/present solutions, assisted with additional products

· Met and exceeding monthly targets and department KPI’s

· Achieve most valuable employee for 2019 and 2020 Paralegal, Integreon

· Provided contract assistance to various client stakeholders, accurately reported, and collected performance data, scheduled, and organized, planned, and prioritized work and activities as well as monitoring processes materials, and surroundings.

· Analyzed data from contracts of Real Estate, Trademarks/Patents, Technical Sporting, Manufacturing, Materials, Events, Work Orders, and Construction Projects.

· Processed data from contracts to software for storage by organizing, filing, and following client’s procedures.

Apple Software/Visual Specialist/Sales, Volt, Inc.

· Conducted Customer learning experience through various Apple products by showing customers through visualization of steps by step instruction

· Guidance with applications for tips and tricks

· Conducted sales on new Apple products

Pearson Education Software Specialist, Nexxlinx

· Assisted educational facilitators on the use of Pearson Software

· Troubleshooter with technical issues with software or hardware issues.

· Communicated verbally with customers receiving 9 out of 10 scores for Quality of calls.

Food Service Administration, U.S. Coast Guard

· Trained staff in sanitation, food service, menus guidelines, serving procedures, and managed food budget as well as support supplies.

· Oversaw vehicle and housing contract overseas

· Inventory control, contracts with vendors for food supplies, loaded supplies for long patrols by ship along with menus. Page 3

EDUCATION

January 2011-

November 2012

November 2012-

September 2014

Associates Degree, California, Coastline Community College

· Business Management, GPA 3.8

Bachelor’s Degree, Florida, Kaplan University

· Paralegal Studies, GPA 3.88 Magna Cuam Laude

COMMUNICATION

Several customers had issues with their products. Followed up with order with emails and related information to leadership and management to resolve the customers issues. Kept customers abreast of the resolution until resolved. Customer emailed to confirm the resolution, appreciated the communication, and the fast-paced resolution.

LEADERSHIP

Took responsibility for each contact with customer to resolve their issue and kept in contact for that one-on-one communication. Customers appreciate customer service when they are receiving communication about the status of their resolution instead of calling, chatting, or emailing to find out the status.

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