Service Representative Customer
Resume:
Danielle Smith
Customer Service Representative - The Results Companies
Bartow, FL 33830
adty5h@r.postjobfree.com
Work Experience
Customer service rep
Sykes Enterprises, Incorporated - Lakeland, FL
February 2020 to November 2020
I was a rep for Security company answering questions for the customer about how to setup the product
• Kept records of customer complaints
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Assisted customers with questions
• Handled billing issues and order inquiries
• Assisted with technical support duties
• Managed customer accounts
Customer Service Representative
The Results Companies - Auburndale, FL
June 2018 to January 2020
June 2018 to Present
*** Has been taking care of her mother but found a full-time nurse to take over the responsibilities and is ready to get back into the workforce.
The Results Companies - Auburndale, FL
Customer Service Representative
Customer Service Representative
June 2017 to June 2018
Prepare account audits and mail, fax or email to appropriate party.
● Evaluate, research, and validate requests for customer account adjustments. Make necessary and accurate adjustments to accounts in accordance with company and departmental policies.
● Answered 50-60 inbound calls for customers of Sirius XM and Wellcare
● Obtained/provided prior authorizations for prescriptions
● Looked up in-network providers and scheduled appointments for Wellcare customers
● Assisted customers that utilized Medicare/Medicaid
● Acted as part of the Save Team for Sirius XM and retained customers that were looking to cancel their radio plans
● Saved customers of Sirius XM by going over benefits, setting up better rates and payment plans, and providing special offers
● Review and transfer or flag accounts as needed according to policy and procedure.
*** Relocated to MD to take care of her mother and eventually relocated her to Florida Customer Service Representative
GC Services - Lakeland, FL
February 2012 to November 2014
Worked as part of the Verizon team, making 30-40 calls per day
● Collected payments or assisted customers in setting up payment plans on customer accounts that were past due by 60 days
● Assisted Verizon customers of all internet, voice, and phone products to troubleshoot new and old devices
● Helped customers with placing and locating orders
● Spent 5 hours per day collecting on past due payments via lists of customers that Verizon provided
Receptionist
J and J Healthcare Institute - Winter Haven, FL
December 2010 to November 2012
Acted as front desk receptionist for a nursing school
● Made outbound calls to recruit students to attend the school
● Scheduled appointments
Customer Service Representative
ICT Group - Lakeland, FL
March 2008 to December 2011
Assisted 50-60 customers per day via telephone
● Troubleshot issues with the Sam's Club website
● Helped callers prepare orders
● Navigated the Sam's Club website with customers
Customer Service Representative
IG Fulfillment - Chestertown, MD
April 2000 to March 2008
Took inbound calls for Clinique and Mac makeup products
● Managed 60-70 inbound calls regarding placing orders and questions about products
● Keyed in orders 3 times per week for the inbound calls received Education
High School Diploma
Queen Anne's County High School - Centreville, MD
Skills
• Customer Service (10+ years)
• Customer Care (10+ years)
• Call Center (10+ years)
• CSR
• Customer Support (10+ years)
• Microsoft Office (10+ years)
• 45 wpm (10+ years)
• Typing
• Live Chat
• Help Desk
• Cold Calling
• Technical Support
• Upselling
• Account Management
• Clerical experience
• Troubleshooting
• Computer Networking
• Desktop Support
• IT Support
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