KEN DICKINSON

Raleigh-Durham, NC • +1-203-***-**** • adty3y@r.postjobfree.com • linkedin.com/in/kennethdickinson/ Pioneering technology executive with proven experience delivering industry leading applications into emerging marketplaces. Strong emphasis toward DevOps culture, Continuous Improvement, and Servant Leadership principles. Significant experience in SaaS application development with globally distributed full-stack delivery teams. AI/ML Driven Analytics Product Strategy, Conception, & Development Cybersecurity & Governance DevOps IoT Infrastructure Management Organizational Design System Architecture, Implementation

& Design Quality Engineering Change Leadership & Continuous Improvement MILESTONES

● Lowered Cost of Goods Sold (COGS) by 47% across 24 global regions using Amazon Web Services, Google Cloud Platform, and Microsoft Azure at SingleStore SaaS.

● Grew SingleStore’s Cloud Infrastructure division by 44% across the US, EMEA, and APAC regions within 1 year.

● Decreased application build time by 26% by distributing container registries across global CDN and Edge locations

● Designed and implemented hybrid test infrastructure that balanced workloads across on premises data centers as well as AWS regions, lowering associated engineering cost by more than 40%.

● Received a mean score of 4.32 in a Gallup Q12 poll for team management conducted in June 2017. Placing in the 95th percentile of all participating managers worldwide. PROFESSIONAL EXPERIENCE

SingleStore, Raleigh, NC SEPTEMBER 2021 –November 2022 Vice President Cloud Infrastructure

Executive leadership for the multi-cloud SingleStoreDB application (50+ across 4 global regions) and associated technologies.

● Lowered Cost of Goods Sold (COGS) by 47% across 24 global regions using Amazon Web Services, Google Cloud Platform, and Microsoft Azure at SingleStore SaaS.

● Grew SingleStore’s Cloud Infrastructure division by 44% across the US, EMEA, and APAC regions within 1 year.

● Acquired and expanded ISO 27001, SOC2, GDPR, HIPAA certifications with zero non conformities across two 3rd party audits

● Decreased application build time by 26% by distributing container registries across global CDN and Edge locations

● Designed and implemented hybrid test infrastructure that balanced workloads across on premises data centers as well as AWS regions, lowering associated engineering cost by more than 40%.

● Established SingleStore’s first internal data warehouse providing insight to Finance, Sales, Marketing, Engineering, and Executive stakeholders

● Designed and implemented a Prometheus based observability stack that scaled across all SaaS and internal customers.

● Advanced Engineering Productivity by owning a series of persona based laptop images designed to streamline time to value for every developer company wide

● Modernized a single Security team into dedicated verticals for Application Security, Enterprise Security (supporting both On-Premises & Cloud), and Governance, Risk, and Compliance.

● Initiated the transition from localized development on Linux laptops to remote development environments within AWS

SAS Institute, Cary, NC APRIL 2020 – September 2021 Vice President Research & Development

Executive leadership for the Enterprise Quality (350+ across 4 global regions) division.

● Oversaw organizational transition of the Fraud & Security Intelligence, Risk, IoT, and Customer Intelligence

(MarTech) lines of business to a Continuous Testing and SaaS delivery model

● Transitioned the SAS Viya analytics platform from biannual releases to a Continuously Delivered release cadence using containerized deployments on top of Kubernetes orchestration

● Rewrote and implemented the SDET, SRE, Agile Coach, and Data Engineer job descriptions and established new performance standards for the established workforce company wide.

● Maintained and expanded ISO 27001, SOC2, GDPR, PCI, HIPAA, and FedRAMP certifications with zero non conformities across multiple 3rd party audits

● Founded the Agile Coaching function, leading and hiring its founding members

● Designed and implemented a digital transformation/continuous education program R&D wide SAS Institute, Cary, NC MAY 2019 – April 2020

Director Research & Development

Strategic direction of the Customer Intelligence 360 division, SAS Institute's premier SaaS application delivering AI/ML to digital marketers across a Fortune 100 customer base.

● Transformed a multi-disciplined workforce toward the Continuous Delivery release model for the Customer Intelligence enterprise offering thru modern Quality Engineering and Agile technique

● Introduction of behavior driven development (BDD) into delivery workflows spanning the Development, Testing, and Product domains.

● Adoption of Continuous Testing disciplines toward a modern spectrum of software testing including functional, performance, contract, security, and chaos testing

● Implementation of various DevOps oriented SRE practices like SLO’s, SLA’s, and Error budgeting.

● Cultural implementation of at scale Feature Flag management and the Dark Launch delivery standard Lulu Press, Morrisville, NC OCTOBER 2017 – May 2019 Director of Software Engineering

Strategic direction of all applications developed by Lulu Press including the Universal Publishing Platform (UPP), Lulu xPress, and the Lulu xPress app for Shopify.

● Lead and direct the strategic activity of multiple full stack delivery teams distributed across three countries and two continents

● Coordinated and Transitioned the Universal Publishing Platform product from an on premises OpenShift cluster to the Google Cloud Platform.

● Design and architect the micro service based Universal Print Platform (UPP) and associated integrations

● Implementation of Continuous Integration, Deployment, and Delivery techniques using GitLab

● Drive the cultural shift toward DevOps company wide

● Manage resourcing and timelines across strategic business initiatives and multi year themes

● Direct the professional development of 20+ software engineers across multiple backend, frontend, QA, and Infrastructure disciplines

● Develop department wide budgeting and product level revenue forecasting. Along with both domestic and international hiring.

● Management of vendor and partner relationships and licensing. Genesys/Interactive Intelligence, Durham, NC MAY 2014 – October 2017 Group Manager Sr. Software Engineer

Engineering management of a distributed development team delivering the Geneys Cloud application across frontend, backend, and mobile platforms.

● Directed a team of 11 globally distributed software engineers spanning multiple frontend, backend, and mobile cloud technologies within Amazon Web Services (AWS)

● Led and executed company wide exploratory testing events engaging non technical and technical persona’s alike to implement a collective sense of responsibility around software quality.

● • Integrated a Jenkins based Continuous Integration system for use by several teams across the PureCloud ecosystem

● Consulted on and developed new CD pipelines for both backend services and web/mobile clients

● Introduced scale and load strategy to backend service teams using progressive data science models

● Fluent in many object-oriented programming languages including, but not limited to, JavaScript, Swift, Ruby, Python, and Java.

● Re-architected how PureCloud tests mobile applications introducing new concepts like cloud executions with the AWS Device Farm, multi layered test architecture (Unit/API/UI/Performance/Scale), service mocking, Fault Tolerance (ChaosMonkey/Hysterix), and introducing the Page Object Model OrgSpan (Acquired by Interactive Intelligence), Durham, NC FEBRUARY 2014 – May 2014 Sr. QA Engineer

Development and execution of automated testing for iOS, Android, and Windows Phone 8 clients. Subway World HQ, Milford, CT AUGUST 2010 – February 2014 QA Analyst

Design, development, and test of the Subway Mobile App (iOS & Android), SubwayPOS, Subway Exchange, Subway Remote and Mobile Ordering, and Subway LiveIQ projects and related technologies. Subway World HQ, Milford, CT AUGUST 2007 – August 2010 Technical Assistant

Advanced technical support for Subway franchisees and field staff. COMMUNITY

● Featured contributor to “10 Tips to Accelerate Time to Resolution of Software Defects” publication by Dr. Greg Law and Prof. Roberto V. Zicari of Goethe University in Frankfurt, Germany

● Active Board Member of the Triangle Software Quality Association (TSQA)

● Active host and organizer of multiple software engineering groups including Triangle Devops, TSQA, Triangle Test Automation User Group (TriTAUG), PyLadies, amongst others.

● Speaker at several partner conferences on topics like Leveraging Feature Teams to Spark the DevOps Shift and Hermetic UI Testing for Mobile Applications

● Host and co-organizer for the 2018 AllDayDevOps conference in the Raleigh-Durham area

● Speaker at TSQA Conf 2020 as well as several internal DevOps conferences in the local community PATENTS

● System and Method for Dynamically Generated Reports (US20170142548A1) A system and method are presented for dynamically generated reports. In an embodiment, a first device is associated with events, such that when the events occur, they trigger the sending of information to a second device. The second device accesses information relating to the first device and uses this information to generate data and/or alerts related to the first device. In an embodiment, the events associated with the first device comprise crossing a pre-determined geo-fence, specific GPS coordinates, networks, etc. Events may also originate from user actions in an application and external sources.

EDUCATION

UNIVERSITY OF NEW HAVEN, NEW HAVEN, CT 2002-2005

Computer Science

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