Signing Agent Service Representative

Giannina Brown pronounced as Ja-nina

Preferred pronoun (she, her) Preferred Name: Nina

616-***-**** •Detroit,Michigan 48219• adty3x@r.postjobfree.com

QUALIFICATION SYNOPSIS

Reliable, Respectful, Polite, Innovative, Patient & Resourceful Client motivated professional /Entrepreneur & business owner with 14+ years of experience evolving retail operations. 100% Customer-Employer Satisfaction Guaranteed.

The Accessories Shop LLC October 2013-Present

Small Business Executive Officer/General Manager/Administrator

Women’s luxury brands for example Louis Vuitton, Chanel, Gucci, Prada, Ferragamo & Hermes. Role detail includes- Organizing floor plans & Invoicing.

Generated Finance reports for year-to-date Revenue. Holiday & Anniversary Event Coordinator/Host. Social Media Influencer for New Merchandise,

Organized Clearance Closeouts and executed sales online & in-store. Execute Daily Audit Inventory. Maintaining smooth daily operations, communicating with key stakeholders and/or vendors, developing and managing projects, and hiring and training staff.

Light Clean up when necessary, Holiday Decorating & Window Merchandising.

I.Received 99% satisfaction rating from customers during & after EVERY TRANSACTION completed.

II.Precise Record Reporting with Cash Handling expertise.

III.Collaborated with business partners to quickly resolve client conflict resolution.

IV.Effectively Orchestrated approximately 50-1,000 outgoing calls for RSVP annual holiday events.

V.Donated to Local Charities for neighboring communities.

Relevant Experience Summary

Lee Beauty Supply

Floor Manager- March 2022-August 2022 Independent Contractor

I. Managed floor day-to-day operations and customer fulfillment requests and provides additional beauty professional tips for personal care.

II. Managed conflict resolutions and payroll services for employees.

III. Human Resource Manager for Vietnamese Family-Owned Business.

Traveling Teams

Reservation Specialist-December 2021- March 2022 Independent Contractor

I. Top Youth Sports event housing company, provided travel accommodation services for youth sports teams and event directors.

II.Ensured that the team booking process was a seamless and enjoyable experience, regardless of the size of the team or event.

III.Operated real-time technology tracked, and monitored all teams and room nights at all hotels.

Amrock Title Company Rocket Family of Companies

Signing Agent Coordinator- May 2020-December 2021 temp to hire Arrow Strategies

I. Assigns notaries to loan applications for Refinance Mortgage loans & activates pre-sign mortgage loan applications for signing agents across the United States. Assist with clearing title defects

II.Supervised projects involving multiple site properties

III.Proof of commercial & residential title commitments

IV.Prepared invoices and closing documents for signing agents

V.Research recording requirements, fees, and proof documents for recording and insurability for closing

VI.Order closing protection letters from the documentation department.

VII.Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu.

DTE Energy

Customer Service Representative-November 2019 - March 2020 Independent Contractor Harris & Harris

I.Quickly and efficiently open customer accounts by accurately recording account information.

II.Maintain financial accounts by processing customer adjustments in a professional manner.

III.Knowing our products inside and out so that you can answer questions.

IV.Processing payments and facilitating move-in and move-out service orders

V.Identifying customer's financial situation and setting them up on proper payment arrangements

VI.Transcribed Detailed notation records of customer interactions, transactions, comments, and complaints.

General Motors

Automotive Technician Customer Support-May 2019-November 2019 Independent Contractor Concentrix

I.Cost control through pre-authorization activities for repairs

II.Review and determine component/repair coverage under the contract

III.Analyze customer concerns, cause of failure and dealer-recommended correction/diagnosis to ensure proper repairs and related costs

IV.Analyze repair costs including parts and labor costs using industry-standard repair pricing guides and automotive knowledge

V.Provide authorization of failed covered components only

VI.Make outbound calls as necessary to provide solutions to inbound transactions

VII.Create case records to document initial contact and all pertinent information

VIII.Utilize claim entry and case management systems

Amazon.com

Shift Leader, Logistics July 2018 - November 2018 Independent Contractor

I.superintendent the delivery of Amazon orders to customers

II.Built, Optimized, and assigned delivery routes to delivery drivers

III.Maintained correspondence with Associates on delivery exceptions & requests

IV.Supported Amazon operation leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers.

V.Troubleshoot problems through to resolution, escalating when necessary

Kroger Marketplace

Ecommerce Personal Shopper February 2017- January 2018

I.Responsible for accurate and timely assembly of customers' online product orders from the store shelves to customers.

FedEx Office

Center Consultant February 2016-September 2016

I.Consulted & Collaborated with customers on their printing projects. Demonstrated ability to develop partnerships with

specialists to provide exquisite customer support.

II. Exemplary attendance record to fulfill a schedule that included every weekend with extended hours.

III. Strong computer skills Multitasking skills expert

EDUCATION

Sara Fisher Center Detroit, MI July Diploma: G.E.D

2014

Associates Degree of Science in Retail Management

2018

Key Skills

●Mastered ability to work independently, time & task management skills

●Problem Solving Skills

●Communication Skills

●Creative Thinking Skills

●Conflict resolution Skills

●Organization Skills

●Emotional Intelligence

●Teamwork

●Flexibility and adaptability

●Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

●Comfortable working w/ Computer Software and Application Knowledge

●Remote communication tool knowledge-Zoom, Microsoft Team, Skype, Google Suite, Facetime, etc.

●Attention to Detail

●Responsible

●Data Analysis

●Design

●Negotiation

●Project Management

●Marketing

●Honesty and integrity

●Interpersonal

Management Skills

Career Highlights

Helping Hand Award & Exceptional Effort Award– Higher Learning Commission

December 2017 and May 2018

Completed 12 or more letter-graded units during the quarter with a 3.0 GPA.

Outstanding Customer Service Award – General Motors OnStar Member Services July 2019

Recognized for outstanding service to clients and dedication to fellow employees. White Glove Expert Award – DTE Energy December 2019

Recognized for outstanding service going the "Extra Mile" for Customer Satisfaction Guaranteed

Eating our own Dog Food Award—Amrock Title Company

Recognized for always doing the right thing even face with challenges successfully committed to doing it the right thing November 2020

Contact this candidate