Mail Clerk Enforcement Officer

Shanita L.Taylor

**** * ******* ****** ************, PA 1914 215-***-**** ***************@*****.***

PROFILE

Enthusiastic and hardworking professional who’s highly skilled in providing information regarding products and services of company. In-depth knowledge of listening and responding to customers’ needs and concerns. Reliable, quick learner, self-motivated, who works well in a team.

EDUCATION

Simon Gratz High School Philadelphia, PA

Diploma - June, 2007

PROFESSIONAL EXPERIENCE

Parking Enforcement Officer

Philadelphia Parking Authority, Philadelphia, PA November 2017- Present

Prepare and issue parking tickets.

Answer questions from general public, have thorough knowledge of parking ordinances and regulations.

Maintain a log of activities and complete incident reports as necessary.

Report missing, confusing and defaced signs and metes as well as unusual parking problems

Appear in court to give testimony relating to official duties.

Mail Clerk

USPS, Philadelphia, PA January2013-May 2013

Sorts mail in delivery sequence for the assigned route.

Receives and signs for accountable mail.

Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle.

Provides postage, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post to the public.

Returns mail collected, undeliverable mail, and submits monies and receipts to proper departments.

Prepares mail for forwarding and maintains records of change of address information.

Prepares a daily trip report and maintains a list of the customers on the route.

Provides for mail security at all times.

Security Guard

Allied Barton, Philadelphia, PA August 2011 – January 2013

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Answered telephone calls to take messages, answer questions, and providing information during non-business hours or when switchboard is closed.

Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

SKILLS AND ACHIEVEMENTS

Proficient in Microsoft applications, including: Word, Access, Excel and Windows XP

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