Andre Jones

Gastonia, NC *****

adtxz1@r.postjobfree.com

+1-404-***-****

Seeking a position where I am able to integrate my customer service experience to enhance the company's growth and leadership as a team player

Work Experience

BPO

CAMPBELL'S SNACKS - Charlotte, NC

November 2021 to Present

BPO- bakery production operator.

Bakery production operator consist of monitoring and maintaining the weight of products as well as running the bakery line that the products are produced on. Also assist with recruiting and new hire for this department through HR Associate/Process Guide/Safety Team Member

Amazon - Charlotte, NC

January 2021 to Present

· Trained to become a member of the Outbound Ship Dock

· Joined safety team to ensure all working stations are in safe working condition on a day-to-day basis

· Monitored and assisted in helping each associate to be PPE compliant in standard work such as wearing a safety vest

· As a Process Guide, assisted the PA’s in day-to-day standard work while being a team leader and assigning positions

· Acted as a mentor to new hires and associates who were interested in learning new process paths

· Joined the Away Team in August in order to go to launch sites and train their new hires before the building opening

Flight Attendant/FA Mentor

Piemont Airlines - Charlotte, NC

January 2019 to December 2021

· Ensured all flight attendants were properly wearing their uniforms while also assisting with uniform fittings

· Greeted and communicated with patrons while serving as a guide for safety and comfort

· Adhered to all aviation rules and regulations, served as a training mentor to new FA’s while providing them support

Ramp, Gate, and Ticketing Agent/AIC/Trainer (ACS)

Delta Airlines - Atlanta, GA

January 2005 to December 2017

· Responsible for meeting incoming flights at the gate and greeting passengers while providing flight information

· Assisted customers with ticketing concerns while assisting Delta Direct during IROP and restocking of gates

· Assisted Gate Agents with passenger issues and flight information while training new hires for the gates Lead Ramp Agent

ASA Airlines - Atlanta, GA

January 2005 to December 2007

· Loaded and Unloaded luggage/cargo in a timely manner

· Guided planes in/out while providing counter assistance if needed

· Spearheaded a team of 4-6 agents to ensure compliance within my gate or zone

· Processed end of day transactions such as close outs Front Office Associate/Lead Customer Relations Agent Westin Peachtree Plaza - Atlanta, GA

January 2002 to December 2005

· Responsible for operations and dispatchment of the Switchboard

· Handled coordination of Guest Services

· Assisted and trained new hires within the command center Cargo Handler/Customer Relations Agent

FedEx - Atlanta, GA

January 1996 to December 2001

· Responsible for monitoring and assisting with processing consumer products

· Assist front office when necessary

Education

Gupton-Jones School of Mortuary Science Funeral Services - Decatur, GA May 2010 to May 2010

Business Management

DeKalb Metropolitan College Morehouse College - Atlanta, GA June 1988 to June 1988

High school diploma or GED

Skills

• Leadership

• Customer service

• Teaching

• Classroom experience

• Early childhood education

• Experience with children

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