Customer Service Medical Billing
Resume:
Taylor Ruffin
New Orleans, LA *****
adtxxw@r.postjobfree.com
A position in Psychology with opportunity for professional growth. Authorized to work in the US for any employer
Work Experience
HR Enrollment Coordinator
LSU Continuing Education - New Orleans, LA
June 2022 to Present
Customer Service Representative
Sleep Number Call Center - Remote
October 2017 to June 2022
Performed customer service over the phone, assisting customers with returns and/or exchanges. Provided team with guidance, motivation, and discipline to consistently achieve sales and customer satisfaction. Obtains customer information by answering telephone calls and verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Surgery Scheduler
Tulane Medical Center - New Orleans, LA
May 2019 to December 2021
Responsible for scheduling surgeries and diagnostic procedures. ... Performed all front office duties such as answering phones, greeting patients, and scheduling appointments. Responsible for keying charges, collecting surgery copayments, completing insurance forms, and medical records billing. Customer Service Supervisor
Sam's Club - Kenner, LA
March 2015 to July 2017
Performed customer service; enquiries; sales; cash sales; stocktaking; and merchandising displays. Assisted members with questions regarding their
membership. Trained both new and existing personnel in company customer service protocol. Provided team with guidance, motivation, and discipline to consistently achieve sales and customer satisfaction. Assist cashiers with handling money, teaching the ways of providing excellent customer service, and handling any possible error that goes on with POS systems or anything a cashier is unaware of.
Customer Service Associate
Best Buy - Metairie, LA
October 2014 to December 2014
Seasonal Employment. Consistently provided excellent, informed customer service and maintained strong reliable work ethic. Assisting customers with finding products within the store. restocking, cashiering, and counting inventory. Driver
Enterprise Holdings - Kenner, LA
February 2014 to October 2014
Delivered cars, trucks, vans to customers at airport that needed rental car services Sales Associate
Wet Seal - Kenner, LA
July 2013 to January 2014
Totaled purchases, received payment, made change, and processes credit transaction. Fitted and assisted customers in trying on merchandise. Ticketed, arranged, and displayed merchandise to promote sales. Recommended, selected, and obtained merchandise based on customer needs and desires.
Team Member
Smoothie King - New Orleans, LA
July 2012 to February 2013
Blended smoothies for customers, cashier, stocked inventory, cleaned and stored supplies, sold retail merchandise
Communication • Customer Relations
Education
Bachelor of Arts in Psychology
Southern University at New Orleans - New Orleans, LA May 2017
Skills
• INVENTORY (Less than 1 year)
• ETIQUETTE (3 years)
• FILING (Less than 1 year)
• Customer Service (7 years)
• Typing (6 years)
• Supervising (5 years)
• Team Building (3 years)
• Office Administration (1 year)
• Call Center (4 years)
• Customer Care (4 years)
• Customer Support (4 years)
• Collections (2 years)
• Insurance Verification (1 year)
• Scheduling (3 years)
• Medical Scheduling
• Medical Billing
• Medical Records
• Computer Skills (5 years)
• CPT Coding
• Medical Records
• Medical Scheduling
• Medical Terminology
• Medical Billing (2 years)
• Accounting (Less than 1 year)
• Medical Office Experience
• Microsoft Outlook
• Medical Coding
• Medical Office Experience (2 years)
• Data Entry (4 years)
• Communications (6 years)
• Medical Receptionist (2 years)
• Human Resources
• Recruiting
• Payroll
• HIPAA
• Technical support (3 years)
• Live chat (2 years)
Certifications and Licenses
driver's license
Additional Information
Skills • Office Equipment
• Everyday Business Etiquette
• Filing, inventory and complaint/enquiry resolution
Contact this candidate