Customer Service Sales Associate

Jennifer Roberson

478-***-**** adtxx3@r.postjobfree.com Wadley, GA 30477

SUMMARY

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. SKILLS

Excellent customer and personal service

Knowledge of clerical and administrative

procedures.

Account Management

Comfortable working in a demanding

environment.

Able to multitask and remain organized.

Experience in preparing correspondence.

Administrative operations

Customer Service

Recruiting and Hiring

Shift Scheduling

Store Merchandising

Cash Management

Store Opening and Closing Procedures

Decision Making

Customer relations

Resolving payroll problems

Employee training

Bookkeeping skills

EXPERIENCE

Store Manager, Dollar General, February 2022-August 2022 Louisville, GA

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Lead Sales Associate, Dollar General, August 2021-February 2022 Louisville, GA

Processed payments and returned receipts, cash, coin and cards to customers. Delivered quality customer service while cultivating client satisfaction and loyalty. Created eye-catching merchandise displays to entice customers into store. Trained and developed new team members to improve product knowledge and selling abilities.

Minimized shortages by adopting proper loss prevention procedures. Administrative Assistant, DBI Services, April 2021-October 2021 Louisville, GA

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Tracked and submitted employee timesheets to prepare for payroll processing. Scheduled appointments, meetings and events for management staff. Maintained accurate department and customer records. Inventoried and ordered supplies for office.

Scheduled staff and monitored resource allocation to provide optimal coverage and service. Customer Service Representative, Louisville Finance, October 2017-April 2021 Louisville, GA

Louisville finance company

Preformed all general office tasks, ex

Answering and directing incoming calls

Kept and maintained records

Collected and Processed payments

Maintained and updated individual statuses on accounts Ex

Delinquent and Up-to-date

Interviewed applicants for personal and financial information Prepared loan documents

Processed and prepared correspondence

Delivered bank deposits and validated deposit slips Built customer relations

Trace delinquent customers

Generated reports

Ex

Word, Excel, Publisher, etc.

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