Heather E. Halverson

Wisconsin

adtxwe@r.postjobfree.com

920-***-****

Objective: Client Centric leadership position within ethical organization: Events/• Highly Program effective PR Coordinator Professional; – personable Management SUMMARY ! ! and professional - Training in – communicating Outreach with people of diverse backgrounds, cultures, socio-economic levels, and abilities

• Extremely well organized, detail-oriented, and committed to meeting deadlines

• Special talent for motivating and training people

• Sharp, poised, able to convey warmth and professionalism

• Outstanding people skills: sensitive in assessing needs, maintaining composure under pressure, and good listener

• Infectious enthusiasm for promoting programs and for inspiring others to work at their

! highest level

Event Planning & Public ! Relations RELEVANT EXPERIENCE

• Coordinated highly successful PR and fund raising events: successfully marketed and facilitated the overall effectiveness and professionalism of the annual Paper Industry International Hall of Fame Induction Ceremony and Banquet.

- Served 150 to 200 people from around the globe; performed several roles such as greeter, concierge and co-host. Supervised flow, banquet hall seating, and special arrangements for honored guests.

• Planned, organized, and facilitated professional and quality events within company budget ranging between small budget of $70 to mid-scale budgets of $20,000. Spoke before several professional groups, introducing key members and programs.

- Girl Scouts of the NWGL: redesigned and organized a father/daughter dance for 120 participants. Streamlined the program and effectively tackled budget constraints by accurately projecting costs and then negotiating significantly reduced rates for the event. Selected menu, prepared and created fliers and order forms, managed databases, greeted and hosted, collected/ recorded fees and prepared receipts. Highly successful resulting in annual commitment.

• Coordinated programs: Made detailed arrangements for work and school related field trips and meetings; including transportation, scheduling, and adult assistance.

- Conducted fashion shows for Sears Model’s Club at end of 6-week training classes. Served as emcee: presented the program schedule, introduced “models”, offered guidance and provided

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answers to the audience. Prior to event handled merchandising and display; orchestrated the

!Management flow of & the Training event from music to presentation to loss prevention.

• Consistently exceeded sales and profit goals (produced increases between 2.5 and 42%) through creatively planned sales events; targeting an end result of improved customer service. Produced results leading to brand loyalty and employee “buy-in”.

• Effectively managed employees, ranging from 1 to 16, while successfully meeting the demands of growing retail businesses.

- Assessed and balanced needs of both the employees and the businesses through attentive listening, proactive conflict resolution, interactive and creative leadership, and realistic skill development.

• Successfully promoted the city of Menasha, my initiative earned us the recognition as “Best Downtown Partnership” at the 1998 Governor’s Conference on Downtown Revitalization.

- Served as advocate, facilitator, administrator, planner, liaison, consultant, resource center and coordinator as applies to economic development and fundraising. Responsible for promoting the city of Menasha, my initiative earned us the recognition as “Best Downtown Partnership” at the 1998 Governor’s Conference on Downtown Revitalization.

- Clearly and effectively composed a letter to the Governor for consideration of our downtown beautification project to be recognized at the conference in Ripon, WI. We were given the highest honor – the award.

• Implemented training programs; needs assessment and training goals. Facilitated a 6-week training program specifically for guiding youth on building self confidence, poise, communication skills, and basic grooming. Successfully trained youth while simultaneously meeting training goals and providing a stimulating and fun learning environment

• Serving as SEC of Sephora Inside JC Penney, I coordinated events along with the support of the Store Manager, oversaw training, as well as partnered with the Operations Manager in creating a fun, encouraging and stimulating environment where everyone felt valued and appreciated. Rocked it in skincare sales and event stats, often earning number one ranking in sales achievement in the district. Customer Saw ! continued Service growth and solid performance in our LOVE (customer service) scores.

• Delivered award winning customer service; received Dayton’s Finest Award in 1993

• Provided exemplary customer service in a fast-paced office; effectively used multi-tasking, problem solving and time management skills.

• Communicated well in person, e-mail, and via phone: scheduling appointments and meetings, processing monetary transactions, providing feedback or support, etc.

• Provided service to Spanish speaking customers; basic understanding in Spanish

• Scheduled appointments through Microsoft Outlook

• Received Excellence in Execution Award from West Corporation (2x). My model of execution was chosen as the standard going forward for all account managers within one of the program.

• Utilized Microsoft Office Suite to assist in customer relations; Excel, Word, PowerPoint, Outlook

• Chosen as store lead WARRIOR; exemplifying Courage, Service, Loyalty, and Passion

• Received monetary recognition award for 2016; JC Penney Findmore Gold Member status for achieving top 10% in company for 3rd quarter

! • CRM/database management

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• MS Office Suite Experience Excel, Skills Word, Outlook !

• CRM

• B2B

• Management

• Training

• Oral & Written Communication

• • ! Serv Safe Food Handler Certification April 2020 B.A. ! Letters & Sciences – Education University of Wisconsin, Milwaukee M.A. Transformational Leadership* – Bethel Seminary (* started; not completed) ! !

2020 !2019-!2018 !2014 – 2020 2018 Client In Assistant Hotel Home Safety Services Custom Manager ! Auditor Representative Decorator Work History Williams West Shiftsmart/JC Penney, Business Sonoma, Hyatt Madison, Services Hotels Madison WI WI

!2012 !2011 !2010 !2005 – - – – 201*-****-**** 2009 Account Cook/Entrepreneur Hospitality (Supervisor; Daycare Manager Coordinator SEC Teacher/Sephora) Trainer Asbury Capitoland Pampered West Business UMC, Chef, Christian Madison, Services, Taste Center, of Middleton, WI Home Madison, Entertaining, WI WI Appleton, WI

2004 – 2009 Homemaker, PR Assistant Stay-at-home mom, Acclaim Event Planning, Appleton, WI

2002 !2000 – – 2004 2002 Teller/Executive Receptionist Director Capital Menasha Credit Action Union, Council, Kimberly, Menasha, WI WI

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!1993 – 2001 Retail Sales/Management Dayton’s, Sears, Victoria’s Secrets,

! ! References available upon Appleton, request WI

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