JENIQUE M. DANIEL

CONTACT

212-***-****

adtxvs@r.postjobfree.com

**** **** ********* *****

Hermitage,TN 37076

SUMMARY

Dynamic results focused individual with over 10 years’ experience in the Customer Service Industry. Strong leadership skills, and a reputation for delivering a memorable guest experience. Skilled professional, adept at functioning in a high-volume environment. Outstanding interpersonal skills with the ability to motivate any team to achieve desired goals.

SKILLS

Customer Service Oriented

Problem Solver

Communication

Critical Thinking

Multitasker

Team Player

Conflict Resolution

Microsoft Office Suite

EXPERIENCE

Restaurant Manager

Red Lobster- Nashville, TN

March 2022- Present

oProvide friendly and prompt customer service

oUtilize online guests’ comments to create a memorable dining experience

oBuild meaningful relationships with guests and

oAccurately enter financial data

oSpearhead initiative to combat food waste

oEnsure the precise ordering of food, produce, and supplies

Assistant General Manager

Panera Bread- Boca Raton, FL

June 2020- August 2021

oGuaranteed world class customer service

oPromptly addressed guest inquiries

oHired and trained 25+ employees on company policies

oMaintained thorough knowledge of menu items and ingredients

Server

Olive Garden- W. Palm Beach, FL

January 2018- June 2020

oEnsured memorable guest experience

oRecommended food and wine based on guest preferences

oDelivered personalized service to each guest

oAssisted fellow servers

oAddressed all guest concerns

oMaintained cleanly work environment

CERTIFICATION

Food Manager, 2020

Crowd Manager, 2020

CPR, 2020

EDUCATION

NYSFD, 2011

Jamaica High School, 2010

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