Customer Service Data Entry
Resume:
SHONETTA COBY
Dallas, TX ***32
adtxv4@r.postjobfree.com
SUMMARY
Underwriting and Quality Control Analyst experience. I also have over twelve years of customer service experience in insurance underwriting, claims and statistical reporting. Utilized Texas and Out of State regulatory guidelines to ensure company is in compliance with state regulations. Experienced with software for data entry and retrieval; 10 key, proficient with Microsoft Office System, QuickBooks Pro, Velocity, Dos, Equifax, and Qualcorp.
PROFESSIONAL EXPERIENCE
GIS-HIRERIGHT, Dallas, TX 2/23/2015– Current
Verification Investigator Associate
•Perform employment, educational and professional/personal reference checks in a timely manner.
•Review documents such as Name and Address History, Credit Report, to identify information in order to process request for public record in applicable jurisdiction.
•Initiate telephone calls to employers, educational institutions, professional organizations, government agencies or other appropriate groups to obtain and verify required information.
•Follow up on telephone calls as per Company standards and client criteria.
•Contact client or applicant to obtain complete or additional information for clarification (i.e. – employment application).
•Research, identify, and determine the appropriate information and documentation from client in order to substantiate all time periods under investigation and verify required information.
•Review and analyze key processes and examine documents and exhibits to ensure compliance to internal policies and procedure through monthly and weekly testing.
•Responsible for performing evaluation and reconciliation of results and report findings to managers that will be ultimately reported to senior management as well to various regulatory agencies.
Kelly’s Services, Dallas, TX 4/2014 – 2/2015
Work from Home
Verification Clerk
•Process request purchase order using the appropriate system and company standard operating procedures
•Maintain order records and document them on a daily basis
•Met company standard goal for process requirements daily accounts
•Calculate the cost of the orders to be invoice to the appropriate account and order shipped to.
•Facilitated weekly team meeting with Order Management Supervisor / Team Leads to maintain a strong customer service relationship and clear lines of communication.
•Identify differences in business policy/processes and effectively communicate with Management to provide feedback to the business to appropriately address differences.
•Manage inbound/outbound calls for Employment, Education, Reference and Licensing Verifications.
•Responsible for maintaining performance standards that ensure each that established goals are consistently being met while maintaining effective communication with management.
Rose International - AETNA, Arlington, TX 8/2013 – 12/2013
Underwriter Analyst
•Performs underwriting review of new and renewal business for low volume risk merchant accounts and handles escalated underwriting and customer service issues for policy & endorsement issuance process.
•Utilizes database to initiate renewal process of contracts and agreements prior to expiration.
•Create standard quotes for underwriting review; Completed rate quoting worksheets and sent out required notices; obtained loss data and calculated loss ratios
•Set up renewal submissions and prepared renewal quotes with assigned authority, Reviewed consumer credit reports and Dunn &Bradstreet, Manta for SIC codes
•Updates a database of all-current and expired contracts and agreements involving Aetna to ensure compliance policies and procedures.
•Complete contract management functions for assigned contracts including but not limited to invoice reconciliation, performance metric reporting and compliance.
GRAMERCY INSURANCE CO., Dallas, TX 04/2005 – 06/2012
Underwriter Assistant
•Underwriting authority to quote and write new and renewal insurance business accounts.
•Analyzed / Diagnosed system issues, recommended action plans with programmers on developing software programs
•Rated and processed insurance quotes, submit binders, create policies, invoicing, endorsements, cancellations, reinstatements, file maintenance, monthly / quarterly stats reports
•Technical coordinator & trainer for the underwriting department
•Inbound and outbound customer service calls from agents and finance companies in regards to customer’s insurance policy, customer account and payments
•Interfaced with customer face to face to collect payments, resolved account issues, and discuss policy changes with demonstrated ability to gain repeat and referral business
•Ordered and rated driver’s motor vehicle reports (MVR)
•Completed Ad Hoc assignments for managers and supervisors
•Utilized proprietary software to scan various documents into computerized database
EDUCATION
South Oak Cliff High School– Dallas, TX
Graduated 5/1994
License
Private Security Registration - Investigation
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