Name

Autumn Oberlander

Address

*** ********** **

Lewisberry, PA 17339

Phone

717-***-****

Email

adtxu4@r.postjobfree.com

Sr IT Service Desk Analyst- RANDSTAD

IT Service Desk Analyst, Senior Agent, supporting clients Panasonic, Honeywell, Lidos, Molina Health Care. Training new agents. Acting as a Back-up Team Lead for Cassidy Edwards-Honeywell team

PROFILE

DECEMBER 2013-AUGUST 2017

IT Service Desk Team Lead – RANDSTAD

Lead 43 Service Desk analysts supporting our client, Blue Cross Blue Shield of Arizona

AUGUST 2017-PRESENT

WORK EXPERIENCE

Autumn Oberlander

IT SERVICE DESK MANAGER AND TEAM LEADER

EDUCATION

INFO

2008-2012

Penn State University

Psychology Major

Psychology, Sociology,

Anthropology, Human

Development, Woman’s Studies

2000-2003

Academy of Medical Arts and

Business

Specialized Technology

Medicine, Psychology

1993-1997

Glen Burnie High School

High School Diploma

Standard studies, computers,

typing, arts, sports, english,

writing

IT Service Desk Team Lead supporting Blue Cross Blue Shield of Arizona since August 2017. IT Service Desk analyst for Randstad Technologies since December 2013. I have trained and led 43 Service Desk analysts. I have supported Windows 10 OS rollouts, O365, Browser

updates, hardware swaps, Covid-19 WFH migrations, and a total of 6 other clients during my tenure at Randstad. Landscape Designer- STRATHMEYER LANDSCAPE

Designed complex landscapes for residential customers AUGUST 2008-APRIL 2009

English

Mother language

Spanish

Intermediate

Teamwork

Communication

Time management

Problem-solving

Conflict resolution

Medical Assistant- PEDIATRIC CARE OF YORK

Back-office Medical Assistant providing care to pediatric patients and supporting a large team of practitioners WORK EXPERIENCE

2003-2005

Technical Assistant- GALLAGHER BASSETT SERVICES

Provided technical and administrative support to a team of Claims Adjusters

1999-2001

REFERENCES

LANGUAGES

SKILLS

French

Intermediate

INTERESTS

• Art, drawing

• Photography

• Photo editing

• Marketing

• Teaching

• Writing

• Creating

Michael Antonetti– Sr

Service Delivery Manager

Randstad Mechanicsburg

Phone: 717-***-****

Christina Schiavone –

Director IT Business Mgmt

BCBSAZ Phoenix

E-Mail:

adtxu4@r.postjobfree.com

m

Brian Frock – Sr Service

Delivery Manager

Randstad Mechanicsburg

E-Mail:

adtxu4@r.postjobfree.com

Elizabeth Baldwin – IT

Service Delivery Specialist

BCBSAZ Phoenix

Phone: 602-***-****

E-Mail: adtxu4@r.postjobfree.com

Landscape Designer/Owner- OLD TRAIL GARDENS

Landscape designer and business owner. Designed

landscapes and water features for commercial and

residential customers, employed a crew of 5, managed payroll, accounting, inventory, purchases, scheduling, maintenance

JUNE 2005-AUGUST 2008

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