Administrative Processing Assistant
Resume:
Coradeanah Best-Caldwell
********@*****.***
Administrative Professional
Enthusiastic and reliable administrative professional with thirteen years of administrative, office support, and cash handling experience. Praised for organization and detail-oriented work that supports team efforts. Exceptional pc, phone, and office support abilities. Well known by peers and management as someone who is trustworthy, driven, and someone who works well independently or as part of a team. Highly motivated professional seeking an administrative management or support role.
Core Professional Proficiencies
Filing
Customer service
Billing
Microsoft Office Suite
Written and verbal communications
Team leadership and management
Outlook
Organization
Supervision
Professional Experience
Administrative Specialist
Knowledge, Skills and Abilities
• Ability to answer telephones courteously.
• Ability to anticipate tasks and prioritize assignments.
• Ability to manager multiple projects and analyze complex problems.
• Ability to maintain highly sensitive, confidential material.
• Ability to understand and follow complex instructions.
• Ability to travel between sites.
• Ability to type 50 words per minute.
• Coordinates meetings.
• Knowledge of internal operations and workflow processes.
• Knowledge of standard office procedures.
• Knowledge of word processing, spreadsheet, and database software.
• Skill in use of office equipment (including transcriber and facsimile)
• Strong organization and planning skills.
Essential Functions
• Provides confidential administrative support to the department Director, Manger, and/or other
designees. Assists in ensuring that the values, vision, and overall goals of the system are met.
• Answers telephones, routes calls, takes messages and provides routine information to callers.
• Acts as Receptionist in receiving visitors to the department.
• Schedules appointments.
• Composes and type correspondence, reports, memoranda, special projects, technical papers, and
related material for the department Director, Manager, and/or designees from dictation, verbal
direction or from knowledge of system policy and procedures. Assists with data entry as required.
• Maintains appropriate filing system, including reference resource files. Helps file documents in
patient care records to ensure timely information is readily available.
• Maintains departmental reports and records, collects statistical data from administrative and
regulatory purposes, as requested.
• Inputs and retrieves data utilizing knowledge of various computer software packages.
• Schedules and coordinates meetings and facilitates meetings which may include travel and lodging
arrangements. Provides assistance with day-to-day operations; attends meetings, taking and
transcribing minutes, prepares departmental schedules and maintains departmental calendars, runs
special errands and deliveries, coordinates and purchases services related to departmental activities.
• Collaborates with other department and service providers to coordinate specific activities.
• Understands and models Hawaii Pacific Health’s mission, vision, and values.
• Reviews department/unit operations manual to ensure compliance with applicable The Joint
Commission standards, federal and state regulations, accepted Standards of Conduct, and the
Corporate Compliance Program. Complies with all Hawaii Pacific Health Policies and Procedures,
Corporate Compliance Program Standards of Conduct, and all applicable statutes, rules, and
regulations.
• Practices effective communication and interpersonal skills to enhance positive teamwork and to
accomplish goals/tasks.
• Promotes excellence in customer/patient relations with all encounters.
• Supports and promotes the organization’s safety program. Adheres to safety policies and maintains
a clean and safe environment for patients and co-workers.
• Participates in departmental and organizational quality improvement efforts.
Essential Functions (Read-Only)
• Understands and models Hawai‘i Pacific Health’s mission, vision, and values.
• Reviews department/unit operations manual to ensure compliance with applicable Joint Commission
standards, federal and state regulations, accepted Standards of Conduct, and the Corporate
Compliance Program. Complies with all Hawai‘i Pacific Health Policies and Procedures, Corporate
Compliance Program Standards of Conduct, and all applicable statutes, rules, and regulations.
• Practices effective communication and interpersonal skills to enhance positive teamwork and to
accomplish goals/tasks.
• Promotes excellence in customer/patient relations with all encounters.
• Supports and promotes the organization’s safety program. Adheres to safety policies and maintains
a clean and safe environment for patients and co-workers.
• Participates in departmental and organizational quality improvement efforts.
Other Functions
• Enhances professional growth and development through participation in educational programs,
current literature, in-service meetings, and workshops.
• Performs other related duties as assigned or requested.
●• Well developed verbal and written communications skills.
●Responsible for organizing and developing the yearly training calendar. As well as ensuring that each training is completed successfully. This included correspondence with the trainers and companies of interest. Creating proposals and invoicing and collecting payments.
●Acting DVR (Division of Vocational Rehabilitation) program liaison. This included scheduling and facilitating training programs for clients including performance evaluations and invoicing. As well as supervised a team of three or more clients (interns with disabilities) daily.
●Executive Assistant to the President, Office Manager and the COO/General Manager of the company.
●Responsible for scheduling of all managers and team members.
●Assists in maintaining drug testing program. Responsibilities included collection, administrative processing, and communication between companies, donors, and the MRO (Medical Review Officer) as well as billing and invoicing.
●Planning monthly board meetings and semi-annual shareholders meeting and all other event planning.
Administrative Specialist/ Recruitment Specialist
●Handling recruitment and staffing. This includes reviewing resumes and extracting applications from database. Scheduling and conducting interviews. Conducting/Overseeing the onboarding and orientation process.
●Responsible for organizing and developing the yearly training calendar. As well as ensuring that each training is completed successfully. This included correspondence with the trainers and companies of interest. Creating proposals and invoicing and collecting payments.
●Acting DVR (Division of Vocational Rehabilitation) program liaison. This included scheduling and facilitating training programs for clients including performance evaluations and invoicing. As well as supervised a team of three or more clients (interns with disabilities) daily.
●Executive Assistant to the President, Office Manager and the COO/General Manager of the company.
●Responsible for scheduling of all managers and team members.
●Assists in maintaining drug testing program. Responsibilities included collection, administrative processing, and communication between companies, donors, and the MRO (Medical Review Officer) as well as billing and invoicing.
●Planning monthly board meetings and semi-annual shareholders meeting and all other event planning.
Administrative Assistant
●Organizing executive lunches including venue reservations and catering orders.
●Responsible for inventory and purchase of office supplies including furniture.
●Managed bill payment and collections.
●Maintained usual office support responsibilities.
●Assisted program manager in administrative management.
●Provided administrative support in running our FSC (family success center) which provided resources to families of low income and those less fortunate. Assisted in facilitating soup kitchen, clothing drives, housing aid program information workshops, workforce readiness training, support groups and much more.
Employment History
Hawai‘i Pacific Health- SATC (Bishop & Co) 10/2021-Current
Administrative Specialist
Pacific Human Resource Services 10/2016-05/2018
Administrative Specialist/ Recruitment Specialist
Cabras Marine (Guam Temps) 05/2016-08/2016
Administrative Assistant
Advanced Diabetes Supply 04/2015- 08/2015 Audit Specialist
Vista Gardens Memory Care Community 02/2015-04/2015
Receptionist
Gandolfo’s Deli, Oceanside, CA 04/2014-08/2014
Cashier
Marshalls, Brandywine, MD 10/2012-02/2014
Front Office Coordinator/Cashier/Stock room associate
Against All Odds Foundation, Newark, NJ 08/2011-03/2012
Administrative Assistant to Executive assistant/Office Support Staff
Clinton Hill Community Center, Newark, NJ 07/2010-09/2010
Teachers Assistant
University of Medicine and Dentistry of New Jersey, Newark, NJ 07/2008-09/2008
Office clerk
Education
DeVry University
Bachelor of Science Business Management
Graduated Cumulate with a 3.68 GPA
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