Administrative Assistant Customer Service
Resume:
Marilyn Woods-Wilson
*********@*****.***
PROFILE
Dynamic claims adjuster with drive, dedication, and experience supplying a higher grade of customer service to clients. Take pride in my role and the work that I produce. Excels at multifaceted projects in a fast- pace work environment demanding superior organizational customer service and interpersonal skills. Carefully investigating situations and conflict resolution to supply the best satisfactory solution. SKILLS
Data collections, and analysis skills, communication skills, documentation and reporting, sharp problem solving, negotiation, critical thinking, and detailed oriented. EXPERIENCE
American Auto Shield Sept 2020 to Nov 2022
Trainee
Responsible for but not limited to finding the level of loss for each case and deciding on compensation for the client. Appraised damage on automobiles and prepared repair estimates according to company policies. Examined damages, evaluate the practicality of repair versus replacement, prepare estimates, enter claim payments, and new claims into the computer. Simultaneously used multiple computer/database applications to ease production. Managed a high volume of phone calls daily. Burrows Residential Group April 2018 to Sept 2020
Receptionist/Administrative Assistant, Mobile AL
Responsible for the handling claims from Inception to Close. Investigated and adjusted moderate to complex personal line homeowners claims with assigned authority. Reviewed and accessed polices, including coverage applications and making decisions of acceptance or denial, helped repairs of any property damage, and helped replacement of destroyed individual property. Used strong verbal communication skills to educate and supply direction to insured, agents and other independent adjusters, contractors, as well as cause and origin to experts. Puget Sound Dispatch Puget Sound Dispatch LLC June 2011 to March 2018
Dispatch Manager, Tukwila WA
Planned, organized the work of subordinate staff to ensure that the work is accomplished in a manner consistent with administrative policies and procedures. Direct investigation to verify and resolve account complaints. Managed a call center with a high call volume of calls, prepared and submitted various required reports, Oversaw annual contract renewals with providers. Trained, coached and mentored all new hires.
EDUCATION
Seattle Pacific University, Seattle WA Some College CERTIFICATIONS/LICENSE
Adjuster-All Line License, TX; State Farm Auto Certification
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