HP

HEATHER POAGE

adtxtg@r.postjobfree.com 580-***-**** Sawyer, OK 74756

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Hardworking and reliable Store Manager with strong ability in overseeing task. Offering people skills and profit and loss . Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Business-conscious individual offering over 15 years working as Managment in retail sector. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring.

Policy/program development

Employee development

Supervision and training

Schedule management

Cost analysis and savings

Profit and loss accountability

Performance improvements

People skills

Planning & organizing

Good work ethic

Organization

Critical thinking

Famous Footwear Grand Junction, CO

Sr. Store Manager

07/2020 - 10/2021

Reviewed inventory and sales records to prepare reports for management and budget departments.

Planned incentive programs to maximize employee performance. Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response. Trained, managed and motivated employees to promote professional skill development.

Motivated employees to share ideas and feedback.

Recruited and hired individuals demonstrating passion, dedication and added value to team.

Hired, coached and mentored team of 12 sales representatives. Represented integrity and professionalism in business, serving as mentor and role model to staff.

Ran two stores # 2037, grand junction Colorado, store # 2783 Montrose Colorado

Famous Footwear Grand Junction, CO

Store Manager

11/2018 - 07/2021

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Managed inventory tracking and physical inventory counts to minimize Summary

Skills

Experience

loss.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Strengthened work flow productivity by hiring, managing and developing top talent.

Stage Hugo, OK

Store Manager

04/2015 - 11/2018

Strengthened work flow productivity by hiring, managing and developing top talent.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Updated and maintained store signage and displays. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Artesia High School Artesia, NM

GED

1992

Education and Training

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