Alyssa Hanks

**** * ****** **

Little Rock, AR 72210

501-***-****

adtxt9@r.postjobfree.com

SKILLS

●Accounting

●Technical

●Communication

●Interpersonal

●Cash-handling

●Multitasking

●Organized

●Time management

●Problem-solving

●Typing

●Microsoft (word, PowerPoint, excel, etc.)

EXPERIENCE

Slim Chickens, 7514 Cantrell Road — Cashier January 2017 - September 2019

●Greeting customers when entering and leaving the premises

●Managing transactions using a cash register

●Balancing the cash register

●Scanning goods and making sure pricing and quantities are accurate

●Accepting payments in cash, credit or check

●Providing change and receipts

●Issuing coupons, vouchers, stamps and gift cards

●Processing returns and refunds, and resolving customer complaints

●Bagging and wrapping purchased goods for safe transport

●Upselling and cross-selling when appropriate

Tacos4life, 4211 Warden Road — Cashier December 2018 - October 2021

●Guiding our guests through the company menu, resolving complaints, and providing information on promotions

●Educating the guest on our Meal 4 Meal mission

●Accepting money in the form of cash and credit or debit cards for items purchased

● Ensuring accurate transactions by balancing cash registers at the

●beginning and end of shift, and sales at the end of shift

●Delivering accurate orders to dine-in and carry out guests

●Engaging with guests while performing lobby related duties such

●as cleaning and meeting guest needs at the table

●Assisting when and where needed

●Greeting guests enthusiastically

Kroger, 14000 Cantrell Road — Deli Clerk January 2020 - October 2020

●Ensuring that each product is prepared according to the standards of the store

●Receiving orders from customers and ensures that every order is attended to

●Accepting the delivery of stock and makes sure that the items are safely packed

●Checking inbound shipment to make sure that damaged items are not stored

●Keeping inventory of used and incoming stock

●Supervising the deli counter to activate client oerings

●Neatly displaying products on the shelves

●Ensuring that the shelves and the products on them are always dusted and cleaned

●Taking away old and damaged products from the shelves

●Introducing customers to new products in a friendly and convincing manner

●Warmly greeting and welcoming every customer that approaches the counter

●Maintaining a high level of hygiene and always appears smart

●Properly handling the cash register

Gas Express Circle K, 700 E Broadway — Customer Service Representative November 2019 - May 2022

●Dispensing lottery tickets.

●Collecting and disposing of trash outside

●Maintaining overall cleanliness of the business

●Stocking shelves and coolers

●Performing cashiering duties

●Checking for valid ID for any attempted purchases of alcohol or tobacco products

●Advertising monthly adds and discount

Goodshepred Nursing Home And Rehab, 3001 Aldersgate Road — Triage August 2020 - October 2020

●Performing patient assessment

●Assessing patients who are waiting

●Initiating emergency treatment if necessary

●Managing and communicating with patients in waiting room

●Providing education to patients and families when necessary

●Sorting patients into priority groups according to guidelines

●Transporting patients to appropriate treatment areas

●Communicating status of patients to doctors and nurses

Wipro LLC, 5430 Landers Road — Customer Service Representative October 2021 - April 2022

●Answering inbound calls, providing feedback from questions about account types and banking products such as paper statements, checks, money orders, debit cards, and credit cards

●Checking the status of customer accounts and track checks and payments

●Reviewing and explain account charges

●Assist banking customers who are victims of fraud, theft or identity theft

●Assist customers with replacing lost or stolen credit or debit cards

●Assisting with personal information change

●Transferring money to accounts

●Helping customers access online banking

●Inserting notations for other representatives

●Contacting departments that can better assist customer

●Navigating through knowledge base system to read accurate and correct information

●Disputing transactions, stopping payments, refunding due to bank error

Banana Republic, 3000 Grapevine Mills Parkway — Sales Associate July 2022 - September 2022

●Consistently treat all customers and employees with respect and contribute to a positive work environment

●Promote loyalty by educating customers about our loyalty programs

●Seek out and engage with customers to drive sales and service using

suggestive selling

●Enhance customer experience using all omni-channel offerings

●Be accountable to personal goals which contribute to overall store goals

and results

●Support sales floor, fitting room, cash wrap, back of house, as required

●Maintain a neat, clean and organized work center

● Handling all customer interactions and potential issues turn courteously and professionally

●Execute operational processes effectively and efficiently

The Digital Room, 1130 Avenue H East — Shrink Wrapper August 2022 - September 2022

●Operates shrink-wrap machine to package products

●Consults production schedule to determine products to be shrink-wrapped

during shift

●Performs minor adjustments on machine to accommodate different products

to be wrapped

●Sorts and counts unwrapped products and ensures they are wrapped

correctly

●Inspects and removes defective or damaged products

●Transports wrapped products to the shipping area

●Performs basic maintenance on the shrink-wrap machine

●Notifies supervisor or other appropriate sta when supplies need to be reordered

EDUCATION

Maumelle High School, 100 Victory Lane — Highschool Diploma

January 2016 - May 2019

●3.1 Gpa student

●Deca student

Pulaski Technical College, 3000 W Scenic Drive — August 2019 - March 2021

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