Service Representative Sales Associate
Resume:
Alyssa Hanks
Little Rock, AR 72210
adtxt9@r.postjobfree.com
SKILLS
●Accounting
●Technical
●Communication
●Interpersonal
●Cash-handling
●Multitasking
●Organized
●Time management
●Problem-solving
●Typing
●Microsoft (word, PowerPoint, excel, etc.)
EXPERIENCE
Slim Chickens, 7514 Cantrell Road — Cashier January 2017 - September 2019
●Greeting customers when entering and leaving the premises
●Managing transactions using a cash register
●Balancing the cash register
●Scanning goods and making sure pricing and quantities are accurate
●Accepting payments in cash, credit or check
●Providing change and receipts
●Issuing coupons, vouchers, stamps and gift cards
●Processing returns and refunds, and resolving customer complaints
●Bagging and wrapping purchased goods for safe transport
●Upselling and cross-selling when appropriate
Tacos4life, 4211 Warden Road — Cashier December 2018 - October 2021
●Guiding our guests through the company menu, resolving complaints, and providing information on promotions
●Educating the guest on our Meal 4 Meal mission
●Accepting money in the form of cash and credit or debit cards for items purchased
● Ensuring accurate transactions by balancing cash registers at the
●beginning and end of shift, and sales at the end of shift
●Delivering accurate orders to dine-in and carry out guests
●Engaging with guests while performing lobby related duties such
●as cleaning and meeting guest needs at the table
●Assisting when and where needed
●Greeting guests enthusiastically
Kroger, 14000 Cantrell Road — Deli Clerk January 2020 - October 2020
●Ensuring that each product is prepared according to the standards of the store
●Receiving orders from customers and ensures that every order is attended to
●Accepting the delivery of stock and makes sure that the items are safely packed
●Checking inbound shipment to make sure that damaged items are not stored
●Keeping inventory of used and incoming stock
●Supervising the deli counter to activate client oerings
●Neatly displaying products on the shelves
●Ensuring that the shelves and the products on them are always dusted and cleaned
●Taking away old and damaged products from the shelves
●Introducing customers to new products in a friendly and convincing manner
●Warmly greeting and welcoming every customer that approaches the counter
●Maintaining a high level of hygiene and always appears smart
●Properly handling the cash register
Gas Express Circle K, 700 E Broadway — Customer Service Representative November 2019 - May 2022
●Dispensing lottery tickets.
●Collecting and disposing of trash outside
●Maintaining overall cleanliness of the business
●Stocking shelves and coolers
●Performing cashiering duties
●Checking for valid ID for any attempted purchases of alcohol or tobacco products
●Advertising monthly adds and discount
Goodshepred Nursing Home And Rehab, 3001 Aldersgate Road — Triage August 2020 - October 2020
●Performing patient assessment
●Assessing patients who are waiting
●Initiating emergency treatment if necessary
●Managing and communicating with patients in waiting room
●Providing education to patients and families when necessary
●Sorting patients into priority groups according to guidelines
●Transporting patients to appropriate treatment areas
●Communicating status of patients to doctors and nurses
Wipro LLC, 5430 Landers Road — Customer Service Representative October 2021 - April 2022
●Answering inbound calls, providing feedback from questions about account types and banking products such as paper statements, checks, money orders, debit cards, and credit cards
●Checking the status of customer accounts and track checks and payments
●Reviewing and explain account charges
●Assist banking customers who are victims of fraud, theft or identity theft
●Assist customers with replacing lost or stolen credit or debit cards
●Assisting with personal information change
●Transferring money to accounts
●Helping customers access online banking
●Inserting notations for other representatives
●Contacting departments that can better assist customer
●Navigating through knowledge base system to read accurate and correct information
●Disputing transactions, stopping payments, refunding due to bank error
Banana Republic, 3000 Grapevine Mills Parkway — Sales Associate July 2022 - September 2022
●Consistently treat all customers and employees with respect and contribute to a positive work environment
●Promote loyalty by educating customers about our loyalty programs
●Seek out and engage with customers to drive sales and service using
suggestive selling
●Enhance customer experience using all omni-channel offerings
●Be accountable to personal goals which contribute to overall store goals
and results
●Support sales floor, fitting room, cash wrap, back of house, as required
●Maintain a neat, clean and organized work center
● Handling all customer interactions and potential issues turn courteously and professionally
●Execute operational processes effectively and efficiently
The Digital Room, 1130 Avenue H East — Shrink Wrapper August 2022 - September 2022
●Operates shrink-wrap machine to package products
●Consults production schedule to determine products to be shrink-wrapped
during shift
●Performs minor adjustments on machine to accommodate different products
to be wrapped
●Sorts and counts unwrapped products and ensures they are wrapped
correctly
●Inspects and removes defective or damaged products
●Transports wrapped products to the shipping area
●Performs basic maintenance on the shrink-wrap machine
●Notifies supervisor or other appropriate sta when supplies need to be reordered
EDUCATION
Maumelle High School, 100 Victory Lane — Highschool Diploma
January 2016 - May 2019
●3.1 Gpa student
●Deca student
Pulaski Technical College, 3000 W Scenic Drive — August 2019 - March 2021
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