JAMES KAYODE OBAYELU

**** ***** ********

Ottawa (Ontario) K1J8V3

Mobile no.: +1-343-***-**** adtxt0@r.postjobfree.com

Career Summary:

I have a high work ethics and excel in multi-tasking, prioritizing, working under pressure and following through to delivery. Energetic and versatile professional who is self-motivated and enjoys working in a challenging, fast- paced environment that fosters continuous learning & professional development. I hold bachelor’s with majors in Economics and Diploma in Banking & Finance. Professional Strengths:

More than 10 years of experience in banking, coordination, customer service, database management, time management, strong communication skills and multi-tasking.

Educational Qualification:

2012 - Bachelors of Economics

2005 - Diploma in Banking and Finance

2000 - Diploma in Computer Networking and Maintenance E-Commerce Specialist – Millennium 1 Solutions, Canada Mar 2020 Till date.

Manage the online inventory.

Handle escalation and resolution to customers issues.

Develop campaign to increase digital sales.

Optimize paid advertising campaigns using SEO and other tools.

Managing marketing updates on social media platforms.

Monitor changes in website traffic or increase in sales.

Assist in forming overall company digital marketing strategy. Customer Service Representative – Millennium 1 Solutions, Canada Mar 2019 – Mar 2020.

Responsibilities:

Handles inbound calls from existing and potential customers.

Accurately complete appropriate documentation for each transaction.

Respond to customer inquiries in a pleasant, courteous, professional and well- informed.

Exceed customers' expectations with a superior service experience.

Resolving escalations to foster relationship.

Youth Development Officer 2014 – 2019

Federal Ministry of Youth and Sports

Promoted services and encouraged young people to participate in programs

Contributed to the development of policy and procedures.

Provided strategies for creating awareness.

Carried out office tasks such as attending stakeholder meetings and updating the board of director with vital information’s.

Property Manager 2012 – 2014

Executive Director

Screened tenants.

Collection of rental fee and security deposit to reconcile with bank position.

Prepared and administered leases and record management.

Ensured that tenants complied with lease rules and regulations.

Assist to resolve tenant complaints and challenges that arose.

Managed and responded to on-call emergencies.

Head of Operation 2007 – 2012

Guaranty Trust Bank

Transferred funds both locally and internationally for clients.

Managed and provided information to client on individual and cooperate account.

Managed the vault and updated the vault register.

Answered inquiries and provided appropriate information to customers.

Processed and registered complaints.

Correctly completed the appropriate documents for each transaction.

Met customer expectations in a consistent manner.

Completed credit card application for customers.

Promoted the company's goods and services.

Reviewed customer’s account statements to correct errors.

Managed and reported product marketing to clients.

Established positive relationships with clients, colleagues and supervisors.

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