Customer Service Operations Manager

Address: ** ******* ******, ********* **, ***** TEL: 631-***-**** Email: adtxpv@r.postjobfree.com

P A U L A D D A E

Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating commercial trucks and 27Ft trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives.

PROFESSIONAL

SUMMARY

SKILLS ● Customer Relationships

Delivery and Shipment

Records

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● Cargo Security

● Inquiry Response

Traffic Laws and

Regulations

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● Map Reading

● Truck Maneuvering

● Software Strategy

State and Federal

Regulations

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● DOT Requirements

Efficiency and Time

Management

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● Commercial Driving

CDL TRUCK DRIVER 04/2022 to Current

Schneider Logistics, Indianapolis, IN

UBER PARTNER 03/2019 to 03/2022

Uber, Brentwood, NY

WORK HISTORY

● Operated with safety and skill to avoid accidents and delays.

● Worked with location personnel to quickly load and unload non touch freight. Transferred products between distribution centers and retail locations with as many as 8 stops per day.

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● Operated vehicles with capacities as high as 40,000 pounds with 0 incidents over 6 months. Minimized breakdowns and complex mechanical issues by inspecting trucks each day and completing routine maintenance.

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Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.

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● Picked up riders at designated locations and greeted upon vehicle entry. Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.

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Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.

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● Maintained impeccable records of daily drives, vehicle maintenance and notable incidents. Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.

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Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.

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● Provided exceptional service to guests by immediately addressing needs and requests.

● Hired, trained and scheduled staff to maintain adequate coverage for successful operations.

● Oversaw timeliness and quality of food delivery at high-volume events.

● Supervised and mentored kitchen and serving staff.

● Directed and managed banquet functions for 200-2000 person event. Accra Academy, Accra,Ghana

High School Diploma

Snaps College Of Accountancy, Accra, Ghana

Bachelor of Arts, Accounting, 06/1987

EDUCATION

CERTIFICATIONS

● Terence Spence - Operations Manager,

Stonebridge County Club Smithtown

Tel - 516-***-****

● Steve Krishbaum - GM Lessings

Hospitality

Tel - 631-***-****.

REFERENCES

● CDL CLASS A

ASSISTANT BANQUET MANAGER 01/2013 to 03/2019

Lessings Hospitality, Smithtown, NY

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