Front Desk Service Representative
Resume:
DONNA MAYES
Florence, MS *****
************@*****.***
Looking for a new opportunity to utilize my 20+ years of professional experience in a capacity to make a strong contribution to a fast-growing company.
Willing to relocate: Anywhere
Work Experience
Case Intake Specialist
Schwartz and Associates - Jackson, MS
March 2021 to September 2022
Call Intake Specialist Answer incoming callers needing assistance building an initial personal injury case file for attorney review which includes auto accidents, premises, worker's comp, social security benefits, and medical malpractice lawsuits. Used DocuSign to complete electronic customer contracts. Front Desk Receptionist Answer incoming callers internal and external. Assist walk-in first-time customers with needed paperwork to build cases. Secure Assessment Exit Survey from clients before disbursement of final payout checks. Responsible for generating positive online customer reviews via Podium Job Developer/Job Coach
CITY OF JACKSON, Jackson - Jackson, MS
December 2017 to May 2020
I work closely with the Director of the Senior Services Division preparing weekly Summary of Wages report, and seeking out new businesses for the Host Site Program. I work with the Mississippi Department of Employment Liaison to assist Employers with administering pre-employment testing, scheduling interviews, and interviewing potential job candidates. Presently, I am the Principal Instructor at the Resource Center instructing participants in computer proficiency training, online job search, and resume building.
General Manager
Owl Transportation, Inc - Jackson, MS
October 2015 to December 2017
Managed 2 locations: Jackson, MS and Phoenix, AZ
Worked closely with Department of Veterans Administration Affairs and Federal Emergency Management Administration to ensure client non-medical transportation needs were met, prepared and submitted daily payroll, Fleet Utilization, and EOD reports to Corporate Headquarters. Managed 50 employees, maintained a fleet of 24 vehicles. Maintained and updated employees HR files. Extensive travel Dock Supervisor\Night Office Manager
LanceSoft - Gallman, MS
October 2014 to October 2015
Managed Night Office including getting roadside assistance to driver with breakdown. Assigned incoming drivers to specify trailers and inspected trailers for proper tie downs, bracing, labeling of outgoing freight. Manually keyed data into system generating manifest packets for outgoing drivers. Worked as alternate Day Fleet Dispatcher contacting customers of arrival time, resolved D\R and O\S. CDL Placement Director
SEC Training Center - Flowood, MS
July 2006 to June 2008
Worked closely with company CEO / President, Vice President Sales and Marketing and SEC Recruiting Department, and Operations Manager on special projects such as monthly accounts payable, made travel arrangements, ordered fuel and maintenance for fleet trucks, assisted with job fairs. Created a roster and secured employment pre-hires for new and experienced students and experienced drivers by working with Human Resources Representatives from 158 local and national trucking companies
(Prime, KLLM, Swift, Con-Way Freight, CRST, Werner, FFE, Schneider National, US Xpress, etc.) Conducted weekly orientation intake sessions with new students: administered TABE Diagnostic Test to all students incoming via WIN JOB CENTER transitional tuition program; made copies of driver's license, social security card, arranged for DOT physicals and drug tests, making sure they received new students' packets and knew how to complete job applications, understood school student policies and procedures. CDL Classroom Instructor
SEC Training Center - Flowood, MS
December 2004 to December 2006
Instructed students using a variety of materials i.e. MDOT manual, Rand Commercial Driver Safety videos in preparation to take and pass the Mississippi Department of Motor Vehicle Commercial Driver permit examination. Prepared weekly lessons that were tailored to students' needs and prepared and revised curriculum to comply with Federal and State regulations and to maintain certification. Documented and reported students' progress
Night Supervisor
CON-WAY FREIGHT INC - Richland, MS
June 2002 to December 2004
Assigned incoming drivers docking instructions, door number, or yard trailer drop. Received and distributed load manifest packets from incoming drivers among appropriate dock stands or dock supervisors. Worked from office keying in data to generate bill of lading manifest, assembled packets making sure outgoing drivers received the correct manifest packets for outgoing trips Senior Executive Assistant/Office Manager
LAID RITE MASONRY - Florence, MS
September 1994 to April 2002
Hired and orientated new employees on jobsite rules, safety and recycling protocol; processed employees' weekly timesheets for payroll. Made travel arrangements for Executives; set up conference rooms. Prepared monthly budget spreadsheets, builder's contracts, purchase orders, typed business letters; maintained jobs and events calendars; travel expenditures. Call Center Two-Way Messaging Representative
SkyTel Communications - Jackson, MS
July 1987 to September 1994
Answer Inbound calls from Customers calling in to relay a typed message to specified pager numbers. Listened to, typed up voice messages as dictated over the telephone by SkyTel customers or those needed to send return text message to a two-way pagers. Education
Bachelor's degree in Bachelor of Arts, English Education Skills
• Microsoft Professional 2017 (Word, PowerPoint, Outlook, Excel, and Access), Windows 10, Abode Adobe Acrobat Pro, and QuickBooks Pro
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Dental Receptionist
• Workforce Development
• Recruiting
• Microsoft Office
• Quicken
• Computer literacy
• Accounts Payable
• Office Management
• Human Resources
• Payroll
• Resident's rights (2 years)
• Front desk
• Communication skills
• Management
• Microsoft Powerpoint
• Organizational skills
• Customer service
• Employee Orientation
• Writing Skills
• English
• Dispatching
• HRIS
• Employee relations
• Time management
• Interviewing
• Accounts Receivable
Certifications and Licenses
Driver's License
Assessments
Management & Leadership Skills: Planning & Execution — Proficient February 2020
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Human Resources Skills: Recruiting — Familiar
February 2020
Managing the candidate sourcing and selection process Full results: Familiar
Working with MS Word documents — Expert
June 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert
HR: Compensation & benefits — Familiar
June 2020
Knowledge of compensation and benefits programs
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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