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Sales Manager Customer Service

Location:
Sri Lanka
Salary:
18$/hr
Posted:
December 08, 2022

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Resume:

JESURAJ SIVARAJ

No. ***, N.F, Levallon, Pupuressa, Sri Lanka

+94-777-***-*** +94-778****** adtxfq@r.postjobfree.com linkedin.com/in/jesuraj-sivaraj-b53582252

SUMMARY

A competent and well-equipped professional who is a proven track record in the tyre industry of Sri Lanka; with the ability to swiftly understand the needs of customers. Has a high level of literacy in English, Sinhala and Tamil languages and is able to create engaging communications which incite. Natural charismatic leader than can lead a team by example by mentoring and motivating peers. Talent for hiring, training and mentoring highly engaged team members. Able to balance multiple deadlines while maintaining an organized, yet creative approach. Works well under pressure and multitasks in order to achieve goals

CAREER ACHIEVEMENTS

Demarcated the North and East regions in to 6 distribution areas and increased the annual sales by 25% annually at the Samson rubber industries Pvt (Ltd) after the civil war.

Captured over 55% of motorcycle tyre market in the Northeast region and sustained the same till the end of my tenure.

Received an award of recognition for the outstanding achievements and dedicated service in 2016.

Promoted as Area sales manager after join in Samson rubber industries Pvt Ltd within six months for continuous high performance.

Collected 1million worth of non-collected payments through a legal process in 2012.

Collected a 115 million bank guarantee in 60 dealers within a period of six months at the Ferantino tyre corporation (Pvt) Ltd.

EXPERIENCE

Area Sales Manager January 2021 - Present

Ferantino Tyre Corporation Pvt Ltd, Sri Lanka

Area Sales Manager March 2013 - December 2020

Samson Rubber Industries Pvt Ltd, Sri Lanka

AREAS OF

EXPERTISE

Performance

Monitoring

Negotiation

Visual Merchandising

Brand Marketing

B2B Selling

B2C Selling

Customer Acquisition

Revenue Growth

Objective Setting

Coaching

Market Analysis

Forecasting

Stakeholder

Management

Debt Reconciliation

Customer Service

Relationship Building

RESPONSIBILITIES

Responsible to achieve the assigned sales targets (monthly, quarterly and annually).

Setting monthly goals for the territories and motivating the team to achieve them.

Forming and maintaining healthy relationships with target customers.

Ensuring highest level of customer service at all times.

Ensuring high rate of return on investment through minimum discount offerings.

Assisting subordinates to finalise contracts.

Managing and leading seven districts of eight sales areas in the North East region.

Building and maintaining an effective relationship with distributors to continually achieve annual and regional corporate targets.

Maintaining an optimal level of distributers stock, Document collection, provide daily updated data to distributers, promoting the Brands & Encouraging the Sales through various promotional activities.

Developing and maintaining a healthy relationship with retailers while efficiently handling the retailers claim settlement and promoting sales by increasing the brand visibility.

Operating SFA, (Sales force Automation) and updating all records and documents

(Hard copy as well as Soft copy), Purchasing and maintaining stocks, debtor control and stock age issues while following and maintaining a profitable account in the territories.

Directly handling two company direct depots in Vavuniya and Trincomalee for stock purchasing and debtor maintenance.

Enforce legal actions against bad direct and indirect debtors.

Supervise proper execution of orders and ensure a timely dispatch.

Following up on payments to ensure an outstanding of below 10%

Maintaining a good relationship with clients.

Planning the regional annual marketing and branding activities while formulating the activities in correct period while with coordinating sales divisions.

Efficiently solving customer complaints and managing customer feedbacks from the region.

PROFESSIONAL & EDUCATION QUALIFICATIONS

Finalist CIM UK with two passed subjects - January 2020.

Bachelor of Business Management-Marketing Special from the University of Kelaniya, Sri Lanka – 2012.

G.C.E. Advance Level Examination – 2006 K/ Sri Ramakrishna Central College, Galaha, Kandy.

PERSONAL PROFILE

Date of Birth:

19/12/1987

NIC:1-987-***-****

Marital Status: Married

Nationality: Sri Lankan

REFERENCES

Mr. Sumeda Aberathna

Head of Sales

TVS Lanka Pvt ltd,

Negombo road,

Pelliyagoda.

+947********

Mr. Jayasegaran

Popular motors,

Distributor of DSI MC

tyres and Ceat tyres,

Stanly Road, Jaffna.

+947********

LANGUAGE

PROFICIENCY

English

Written

Oral

Sinhala

Written

Oral



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