Donne Dodge

Cathedral City, CA ***** 602-***-**** adtxem@r.postjobfree.com Online Digital Resume

PROFESSIONAL SUMMARY

Accomplished Flight Attendant offering over 35 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.

Results-focused flight attendant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Dedicated airline professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced flight attendant with over 35 years of experience in airline industry. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Ramp Service

Pre-Flight Briefings

Cleanliness and Sanitation

Ticket Checks

Emergency Care

Public Interaction

Adult AED and CPR

Aircraft Safety Checks

Passenger Behavior Monitoring

Customer Feedback

Evacuation Procedures

Verbal and Written Communication

Annual Reviews

Customer Needs Assessments

Guest Satisfaction

Crew Resource Management

Regulation and Compliance Monitoring

Conflict Resolution Techniques

Emergency Situations Management

Client Support

Company Culture and Values

Critical Thinking

Flight Systems Management

Flight Operation Assistance

Passenger Care

Passenger Interaction

Emergency Procedures Knowledge

Passenger Documentation

Status Updates

Constructive Feedback

Medical Emergency Response

Service Quality

Company Guidelines

Storage Procedures

Industry Trends

Safety Regulation Compliance

Airline Policies

Federal Guidelines

Baggage Handling

Sales Expertise

Fire Extinguishers

Reading Comprehension

Equipment Oversight

Social Perceptiveness

Compliance with Operation Procedures

Flight Information Dissemination

PA Systems

Aircraft Surveillance

Food and Beverage Knowledge

Situational Awareness

Data Gathering

Safe Environment Planning

Crew Recruitment

Beverage Service

Negotiation Tactics

Standard Operating Procedures Maintenance

Cargo and Freight

Active Learning

Health and Safety Procedures

Performance Review

Employee Performance

Conflict Mediation

Special Needs Assistance

Aircraft Emergency Reports

Systems Analysis

Flight Crew Coordination

Safety Demonstrations

WORK HISTORY

FLIGHT ATTENDANT 04/1987 to CURRENT

American Airlines Fort Worth, TX

Ensure safety and comfort of customers onboard aircraft.

Answered passengers' questions and provided solutions to issues arising during flights.

Resolved passenger situations during flight involving disorderly passengers and medical emergencies.

Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

EDUCATION

High School

West High School, Anchorage, AK

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